North Highland Named As A Representative Vendor For The Digital Strategy Use Case In The 2021 Gartner ‘Market Guide For Digital Business Agencies, Consulting And Implementation Services’ Report

MAY 17, 2020 (ATLANTA) - Leading change and transformation consultancy North Highland has been cited by Gartner in their Market Guide for Digital Business Agencies, Consulting and Implementation Services, published on May 12.

According to research conducted for North Highland's recent Beacon study, ‘94% of businesses believe that digital capabilities can offer competitive advantage in 2021, but only 29% feel very prepared to address them’. Alongside this, ‘78% of businesses call 'digital capabilities' a high or very high strategic priority in 2021’.

Managing Director and Global Digital Lead, Ben Grinnell commented: “Our digital strategy that we follow at North Highland and for our clients has always been to embed digital within the fabric of our operating model and ways of working, so that it becomes part of everything we do. It’s not about separating it out as its own business unit, but instead bringing the whole business along to move digital forward. It’s critical to consider pilots, exemplars and trailblazers, but only if they leave a trail the rest of the people in the business can, and want to follow.”

“We believe it is extremely important to create clarity around what “Digital“ really means for both our clients and ourselves. Simply stated: Digital is both “a thing” (technology) and “a way” (a modern adaptive system of  working)” said Jason Jercinovic, Vice President and US Digital Lead at North Highland. "We make meaningful digital evolution happen through the transformation of workforce, customer, and operational processes – with technology sitting at the core.”

To further North Highland’s investment in digital strategy, the firm continues to combine its established expertise in people centric change and transformation with digital tools that transform how it serves clients and how they deliver change.

Click here to learn more about North Highland’s approach to digital strategy.


Gartner, ‘Market Guide for Digital Business Agencies, Consulting and Implementation Services, Katie Gove, Brendan Williams, Chrissy Healey, Allan Wilkins, Peter Adamo, May 12, 2021

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