Sparks Grove Named Finalist For 2017 UK Customer Experience Awards

September 26, 2017 (LONDON) - Sparks Grove, the experience design division of management consulting firm North Highland is pleased to announce that it is a finalist for the 2017 UK Customer Experience Awards. The highly-anticipated announcement of the Finalists for the UK Customer Experience Awards 2017 was made on 19th July 2017.

The awards recognise and reward outstanding achievement in customer experience across sectors, business disciplines and personnel.

“The diversity of the companies entering the awards is amazing, they represent a tidal wave of organisations focusing on customer needs. This is great news for customers and great news for the UK economy. The rest of the world looks to the UK for leadership in customer experience and this really showcases the best of the best. I cannot wait for the finals!” said Neil Skehel, CEO of Awards International.

Clare Flitton, Sparks Grove senior consultant and CX expert, is a finalist in the categories of CX Professional Woman of the Year. The CX Professional Women of the Year award recognises an individual behind the delivery of an exceptional customer experience. Sparks Grove is also a finalist for Employee Engagement Project of the Year for its launch, cascade and campaign to help a client’s employees adopt new customer behaviours. The Employee Engagement Award recognises programs that have resulted in a significant return on investment.

“I am thrilled to be a part of an organisation that is a finalist for some of the most prestigious CX awards in the UK,” said Chris Lamont, UK Market Lead for Sparks Grove. “It’s undeniable that we put our customers first, it’s embedded in our company culture and the people, like Clare, we bring to the team that is key to our success.”

Finalists in each of the categories will present their entry to a team of experienced judges at the ExCel in London on the September 28, 2017. Winners will be announced during the gala and celebration.

“Many people recognise these awards as amongst the toughest to win. As a judge every year since the inception of these awards in 2010, I can vouch that the scoring is rigorous; the entries always of a high standard and the judges are always tough. Being a finalist means a great deal and being a winner means they really achieved something great” said Ian Golding, Chair of the shortlisting panel and global CX Consultant, and highly recognised CX expert.

The UK Customer Experience Awards is owned and operated by Awards International, the business awards specialists. Founded in 2010 the awards are the largest and most prestigious in the UK. The winners are decided by large panels of independent judges, men and women with deep experience in business and customer experience.

Visit the UK Customer Experience website for a full list of all the finalists. To learn more about Sparks Grove, visit