North Highland To Present At 2018 CXPA Insight Exchange

North Highland’s Rob Sherrell, Global Head of Customer Experience, and Joni Roylance, Global Lead for AI Readiness, will each be presenting at the 2018 CXPA Insight Exchange from May 8-9 in New Orleans.

Rob Sherrell will present on “Lead Where You Stand”, discussing how to go beyond a differentiated customer experience and ultimately transform an organization by building on what works today and considering the context around you. Rob will highlight the tools that allow a company to adapt to a dynamic marketplace, continuously optimize and exceed the experience expectations of tomorrow’s customer.

Joni Roylance will present on “The Hearts and Robots Revolution.” This Show and Tell will focus on the intersection of human centered design, AI technologies and experience. She’ll share stories and best practices from her experiences with Fortune 100 companies about the unexpectedly human side of AI and key considerations when stepping into a decidedly unknown space.

For more information and to sign up for the conference, visit