Process and Business Analysis
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Process and Business Analysis

Process is the critical link between strategy and value.

Leadership changes, economic cycles, industry disrupters, and mergers and acquisitions all threaten to fracture that link. We provide you with current and future state mapping and an agile process improvement strategy that infuses fitness into your greatest competitive advantages. Our leaders are part inspired strategists, part resourceful activators, ready to optimize your resources against your greatest opportunities, from design through execution.

How We Can Help

Supply Chain

We help clients develop future-proof supply chain strategies, bolstered by expertise in product development and lifecycle management, sourcing, manufacturing, and distribution. Our approach improves efficiency, reduces costs, and improves product availability.

Business Analysis

We help our clients make key decisions around how to recognize, formalize, and implement change. We combine our resource-based skills with analytic tools and data to consistently, creatively, and accurately drive sustainable results.

Robotic Process Automation

We match our capabilities to the needs of our clients and identify critical elements to improve the efficiency and speed of core business processes, such that clients achieve scale and sustained value throughout their robotic process automation journey.

Process & Operations

Our process and industry domain experts leverage their practical experience to identify operational objectives, existing gaps, and optimization opportunities.

Latest Thinking

The Eight Wastes of Process Improvement
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The Eight Wastes of Process Improvement

Creating Synergies Between Business Analysts And Project Managers
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Creating Synergies Between Business Analysts And Project Managers

Simple Process Improvement Tools Enable Firm's Marketing Agility
Case Studies

Simple Process Improvement Tools Enable Firm's Marketing Agility

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No Business Analysis in Agile. Not So Fast!

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For Banks, A Digital World Demands Digital Processes

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Resolving the Tension between the Business and IT through Action

Scott Rainey

Principal Expert

Scott Rainey is the Process and Business Analysis lead and a Client Executive for North Highland. He has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.

Jim Arnold

Managing Director and President Firm Leadership

Jim currently serves as Managing Director and President at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development. 

So many more insights to explore.

We're always thinking of ways to use today's opportunities to transform the future of work. Browse through our collection of blogs, white papers, videos, and more. 

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