Big Ideas Made Real

Have a business challenge?

Shape your game plan for the foreseeable future.

North Highland's Rapid InnovationSM approach is an accelerated, 10-day sprint that helps you uncover signals of change, innovation opportunities grounded in levels of feasibility, rapid business cases, and fast-track implementation recommendations.


Strategy means nothing without results.

Tangible results are what disrupt the market, propel a company past the competition, and transform customers into brand loyalists. We design customized strategies to generate in-year returns, while driving innovation and solidifying the foundation for the future. We use a nimble, adaptive approach that enables organizations to disrupt current markets and grow into new ones. With an obsessive commitment to results, we create strategies aligned to your specific objectives. We measure our success based on your bottom-line results.

How We Help

Business Transformation

Our approach applies organizational strategy and transformation management, agile change, and performance management to derive success from complex, interdependent, multifaceted initiatives. 

Customer Experience Strategy

We assess the current customer experience ecosystem, outline a future state that incorporates your value-driven priorities, and create an experience agenda that will meet or exceed your business objectives.

Digital Transformation

We design transformational strategies to help businesses become digital enterprises. 

Experience Design

We apply design thinking to plan, make, and execute experiences across the entire experience chain. We use insight, foresight, strategy, design, and development to transform businesses to more people-centered, purpose-driven organizations.


We identify new growth opportunities, design the operations, and help mobilize your human capital to translate strategy into tangible pipelines and, ultimately, bottom-line results.

Operational Excellence

We partner with clients to identify and capture opportunities to increase efficiency, reduce costs, develop new capabilities, and leverage technology for automation and unlocking growth.

Performance Improvement

We specialize in boosting performance and driving efficiency through people and talent management, functional and operational excellence, and workforce planning programs. 

Rapid Innovation

Applying the core tenets of design thinking, Rapid Innovation helps you reimagine possibilities and alternatives—grounding those options in a view of what is desirable, feasible, and viable for your organization.

Supply Chain

We help clients develop future-proof supply chain strategies, bolstered by expertise in product development and lifecycle management, sourcing, manufacturing, and distribution. Our approach improves efficiency, reduces costs, and improves product availability.


We've Earned Our Stripes

Latest Thinking

Smaller Closer Faster: Why Inventory Placement Matters

Smaller, Closer, Faster: Why Inventory Placement Matters

Developing a Winning Network Strategy

Developing a Winning Network Strategy

pacesetters MA
Press Release

North Highland Named M&A Market Leader in ALM Intelligence Pacesetter…

Putting Culture to Work in the Distribution Center
White papers

Putting Culture to Work in the Distribution Center

The Growing Urgency of Labor Management

The Growing Urgency of Labor Management (And What to Do About It)

Navid Ahdieh

Navid Ahdieh

Managing Director, Operational Transformation Lead

Navid has 20 years of experience designing and embedding new business, operational, and organizational models. With an extensive transformation background, Navid specializes in helping clients grow and become more sustainable by optimizing their focus on customer interactions, developing resilient leaders, and creating alignment between strategic objectives and outcomes.

Rob Sherrell

Rob Sherrell

Vice President, Customer Transformation Lead

Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.

Let's Talk