Have a business challenge?

Strategy means nothing without results.

Tangible results are what disrupt the market, propel a company past the competition, and transform customers into brand loyalists. We design customized strategies to generate in-year returns, while driving innovation and solidifying the foundation for the future. We use a nimble, adaptive approach that enables organizations to disrupt current markets and grow into new ones. With an obsessive commitment to results, we create strategies aligned to your specific objectives. We measure our success based on your bottom-line results.

How We Can Help

Customer Strategy

We help you thrive by designing, valuing, and implementing new customer-centric strategies and business models. We combine key North Highland disciplines to generate unique insights into customers and stakeholders.


We identify new growth opportunities, design the operations, and help mobilize your human capital to translate strategy into tangible pipelines and, ultimately, bottom-line results.

Mergers, Acquisitions & Transformation

We are passionate about transforming structural changes into a strategic advantage that drives growth, enhances scale, and sharpens enterprise focus.

Operational Excellence

We partner with clients to identify and capture opportunities to increase efficiency, reduce costs, develop new capabilities, and leverage technology for automation and unlocking growth.

Business Transformation

Our approach applies organizational strategy and transformation management, agile change, and performance management to derive success from complex, interdependent, multifaceted initiatives. 

Customer Experience Strategy

We assess the current customer experience ecosystem, outline a future state that incorporates your value-driven priorities, and create an experience agenda that will meet or exceed your business objectives.

Digital Transformation

We design transformational strategies to help businesses become digital enterprises. 

Performance Improvement

We specialize in boosting performance and driving efficiency through people and talent management, functional and operational excellence, and workforce planning programs. 


We've Earned Our Stripes

Latest Thinking

Defining and Maximizing the Value of Transformation
White papers

Defining and Maximizing the Value of Transformation

Adaptive Workforce Models
White papers

Adaptive Workforce Models

North Highland ranked leader and best in class provider
Press Release

North Highland Named Leader and Best in Class Provider for Corporate…


Enabling Supply Chain Transformation Through People

People Centric Divestiture
White papers

People-Centric Divestiture: Achieving a Higher-Value Transaction With…

Jim Arnold

Managing Director and President

Jim currently serves as Managing Director and President at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development. 

Michael Beldie

Vice President

Michael has nearly 20 years of consulting, industry and investment experience. His focus areas include business growth and innovation, strategic planning, business transformation and organizational excellence. Michael has overseen sales, delivery, and management of strategy engagements to Tier One clients across North America.

So many more insights to explore.

We're always thinking of ways to use today's opportunities to transform the future of work. Browse through our collection of blogs, white papers, videos, and more. 

Let's Talk