Operating Models & Organizational Structures

Ready to transform?

DESIGNING YOUR ORGANIZATION FOR TRANSFORMATION

Today’s business leaders must continuously adapt their organizations to deliver and innovate in the face of external changes and competitive pressures. But many organizations experience challenges when they set out to adopt new operating models and supporting structures. They believe transformation hinges on implementing or adopting a framework, but fail to organize for value and continuous improvement.   

Let’s design your organization to make change happen.  

At North Highland, we know that you must be able to adapt your organizational and operating models to keep pace with the speed of innovation. It takes close evaluation to ensure you are enabling and empowering your employees with a new set of tools, and arming them with techniques to lean into the organization’s culture – all while making the structural changes to promote adaptability.  

From helping our clients establish entirely new operating models to transforming their organizational structures, we ensure leaders like you are prepared to achieve breakthrough value on their transformation journeys. We’re ready to help you build the operating and organizing constructs to meet – and even surpass – your transformation objectives. 

Org Structure

Our approach is measured and comprehensive.

We help our clients rethink and optimize their operating models and organizational structures to turn change into an opportunity. We start with your organizational strategy. Working together, we review your organization’s current and desired state of maturity – applying a process, digital, and technology lens. We help you define your vision and the strategic goals that will help you get there. ​Then we build an action plan for the future, articulating the case for change to ensure your workforce is on board.  

With a plan in place, we look to your operating model, which provides a view of your organization’s key capabilities and how they intersect to deliver your strategy. This gives us the foundation for developing your organizational structure.  

Finally, using the operating model, we design your organization structure to enhance how you are assembled around your people and create momentum around your transformation efforts.   

Org Structure

You can bet on us.

Leading analysts recognize us as experts in Organization Strategy Consulting. We were ranked among the top 10 consulting firms for organizational strategy by ALM Intelligence. We earned best-in-class distinctions by ALM Intelligence for 1) our Client Capability Development expertise for HR Operations and Organization Strategy and 2) Project Management for Organization Strategy.

How We Help

Organizational Strategy and Design

We help clients design an organizational structure that drives business strategy through organizational structure and strategy design, competency definitions, operating processes, and job and career frameworks.  

While it is not the only provider to deliver services in agile sprints, North Highland stands out for its ability to do so in a truly seamless way that clients unanimously praise for accelerating the design and implementation of operating models. This capability attests to a level of discipline in its approach to managing engagements that has been mastered across the firm.

ALM Intelligence, 2019

Our Thinking

Ballet
White papers

Setting the Stage for Operating Model Transformation

Adaptive Workforce Models
White papers

Adaptive Workforce Models

people having discussions
Case Studies

Driving Cross-Functional Agency Transformation

Future-Focused Workforce Forecasting
Blogs

Future-Focused Workforce Forecasting

Looking to Level Up with SaaS? Start with Your Operating Model
Blogs

Looking to Level Up with SaaS? Start with Your Operating Model

Catherine Harrisson

Associate Vice President

Catherine leads Organisational Strategy & Design at North Highland. She is passionate about creating and embedding effective organisation designs, operating frameworks and competencies and career paths, that work in today’s digital world. Catherine supports clients in achieving meaningful agile transformations driven by strategy and taking a people-centred approach.

Courtney Albert

Courtney Albert

Organizational Strategy and Design Lead

Courtney has over 15 years of experience in organizational change management (OCM) and organizational strategy and design. Specific areas of her expertise include organizational impact analysis, capability modeling and organizational structures, communications strategy, business process improvement, and learning program design.

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