PROCESS

Ready to transform?

PROCESSES THAT POWER TRANSFORMATION.

If you want continuous transformation, then you’ll need to make continuous improvements to the business processes that fuel your core operations. Processes are the critical link between strategy and value—the ties that bind the systems, technologies, and employees that make up your organization. Can’t improve your processes? Don’t expect the way you’ve always done business to improve either. Can't change how you do business? You’ll find it impossible to transform for the future.   

If you're ready to drive efficiency and simplicity in your business processes through design, re-engineering, and automation, you’ve landed in the right place. Our team is passionate about delivering strategies designed to accelerate outcomes and meet your business objectives—all while reinforcing change to sustain results. Let’s get started to make change happen. 

Process 2

How healthy are your business processes are right now?

If you’re like a lot of companies, the truth is that they’re probably a little under the weather. Here’s the diagnosis: most organizations don’t have the proper tools in place to measure the health and effectiveness of these processes. Your competitive position—and your organization’s capacity to achieve its goals—rests on your ability to design and leverage processes that make your strategy come alive daily.

Process 5050 1

We optimize your resources against your greatest opportunities—from design through execution.

Our approach comes down to a simple concept: we listen, help clarify goals, and then provide the right guidance to ensure our clients overcome their challenges, achieve results, and propel transformation.  

If you can imagine a better way, we want to know about it. As your partner, we’re ready to understand your unique business needs and objectives, outline an ideal future state, and then develop a customized solution that will get you there.

Process 5050 2

Helping our clients achieve operational excellence has put us on the map.

Leading analyst firms recognize our ability to assess needs and improve processes. ALM Intelligence awarded us a best-in-class ranking for Project Management (2019) and considers us a top 10 Business Strategy and Planning consulting firm (2019). We also earned a distinction as a Vanguard Leader for Corporate Services by ALM Intelligence (2019).  

HOW WE HELP

Operational Strategy

We prepare organizations to identify and assess the necessary capabilities for growth, efficiency, and lasting change. Then, we design operating models that seamlessly blend people, structure, processes, governance, and technology and data.

Process and Operations

Our process and industry domain experts leverage their practical experience to identify operational objectives, existing gaps, and optimization opportunities.

Automation and Process Engineering

We create efficiency and simplicity in your business processes via business analysis, process design and re-engineering, and intelligent automation. Our approaches bring emerging capabilities together, including process mining, cognitive strategies, and artificial intelligence.

Operational Excellence and Management

Ready to rethink, re-engineer, and integrate your operational management strategy and assets in resource-intensive areas? Contact centers, supply chain, distribution, and other key back- and front-office functions are where it will happen. Our approach equips you with the alignment, efficiency, and flexibility needed for high performance and continuous improvement.

Operational Performance Analytics

How can you use the power of data and analytics to inform strategic decision-making, impact tracking, and operations management for game-changing results? Our teams and experts bring proven expertise, methods, and experience to put you on the path to success.

Operational Technology Strategy

We'll help you reimagine your technology strategy and stack to exceed company objectives, enable operational efficiency, and support sustainable growth.

OUR THINKING

 Value 101: Making the Grade with Managed Services
White papers

Value 101: Making the Grade with Managed Services

Simple Process Improvement Tools Enable Firm's Marketing Agility
Case Studies

Simple Process Improvement Tools Enable Firm's Marketing Agility

Looking for Relentless Improvement Start with the Business Analyst
Blogs

Looking for Relentless Improvement? Start with the Business Analyst

Bolstering Operational Resilience with Leading and Lagging Indicators
Blogs

Bolstering Operational Resilience with Leading and Lagging Indicators

A Picture Paints a Thousand Words: The Power of Models
Blogs

A Picture Paints a Thousand Words: The Power of Models

Meet Our Experts

Chad Carmichael

Process and Business Analysis Lead

Chad leads North Highland’s Process and Business Analysis practice with over 20 years of experience in consulting and financial services. Chad develops thought leadership, spearheads business development efforts, and builds the firm’s acumen, solutions, and capabilities to serve clients needing process improvement and service design.

Scott Rainey

Scott Rainey

Vice President, Managed Services

Scott has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.

 

Let's Talk