PROCESSES THAT POWER TRANSFORMATION.
If you want continuous transformation, then you’ll need to make continuous improvements to the business processes that fuel your core operations. Processes are the critical link between strategy and value—the ties that bind the systems, technologies, and employees that make up your organization. Can’t improve your processes? Don’t expect the way you’ve always done business to improve either. Can't change how you do business? You’ll find it impossible to transform for the future.
If you're ready to drive efficiency and simplicity in your business processes through design, re-engineering, and automation, you’ve landed in the right place. Our team is passionate about delivering strategies designed to accelerate outcomes and meet your business objectives—all while reinforcing change to sustain results. Let’s get started to make change happen.
How healthy are your business processes are right now?
If you’re like a lot of companies, the truth is that they’re probably a little under the weather. Here’s the diagnosis: most organizations don’t have the proper tools in place to measure the health and effectiveness of these processes. Your competitive position—and your organization’s capacity to achieve its goals—rests on your ability to design and leverage processes that make your strategy come alive daily.
We optimize your resources against your greatest opportunities—from design through execution.
Our approach comes down to a simple concept: we listen, help clarify goals, and then provide the right guidance to ensure our clients overcome their challenges, achieve results, and propel transformation.
If you can imagine a better way, we want to know about it. As your partner, we’re ready to understand your unique business needs and objectives, outline an ideal future state, and then develop a customized solution that will get you there.
Helping our clients achieve operational excellence has put us on the map.
Leading analyst firms recognize our ability to assess needs and improve processes. ALM Intelligence awarded us a best-in-class ranking for Project Management (2019) and considers us a top 10 Business Strategy and Planning consulting firm (2019). We also earned a distinction as a Vanguard Leader for Corporate Services by ALM Intelligence (2019).
HOW WE HELP
OUR THINKING
Meet Our Experts
Chad Carmichael
Chad leads North Highland’s Process and Business Analysis practice with over 20 years of experience in consulting and financial services. Chad develops thought leadership, spearheads business development efforts, and builds the firm’s acumen, solutions, and capabilities to serve clients needing process improvement and service design. He has specific expertise in product and service design strategies, customer experience, design thinking, and Lean Six Sigma process improvement.
Scott Rainey
Scott has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.