Strategy and Purpose

Ready to transform?

Continuous transformation rules the market landscape. Competitors, disruptors, and customer expectations continue to move onward and upward. New partnerships create operational friction. Employers, in a war for talent, must provide differentiated career experiences and internal growth and mobility. More than ever before, your business needs a game plan to get ahead. And stay ahead.

POINT YOUR COMPASS IN THE RIGHT DIRECTION.

Here’s the good news: Disruption and constraints also bring new potential. Looking at the path forward, you are in a unique spot to question, rethink, and iterate on the next steps that will deliver on your business goals and customer expectations. With the right strategy, you have a compass that points the organization in one decisive direction. Employees are well-versed in what they need to do and why. Teams stay in lockstep through their objectives, priorities, and day-to-day activities.

Our strategy practice integrates and aligns customer, workforce, and operational lenses to activate organizational clarity, focus, and drive on the path forward. Whether you’re pursuing an enterprise, functional, or digital transformation, we help you unlock opportunities for shared value—both financial and non-financial. Your transformation journey begins today. Let’s envision a brighter future together.

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This way forward.

For any transformation, the first step is to define your strategic direction. Market analysis, scenario planning, analytics, Futures, and understanding organizational priorities can help you get started. Bringing the right leaders to the table to dig in to the big questions and opportunity convictions can address these essential considerations.

We’ll help you consider the implications for customers, employees, stakeholders, operations, financial needs, risk, and more. In the process, you’ll lay the groundwork for a clear purpose—one that aligns the entire organization around not only the “what,” but also the “why.”

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Don’t just take it from us.

Leading analyst firms commend our ability to make strategy practical. ALM Intelligence awarded us a top-ten ranking in its 2019 Business Strategy & Planning report.

HOW WE HELP

Customer Strategy

We develop customer-centric strategies and ​
the ecosystems to anticipate market needs. The result? Reimagined customer solutions and experiences that drive shared value and sustain growth.​

Workforce Strategy

We craft adaptive workforce strategies that enable your business to achieve its greatest aspirations. How? By shifting ways of working, reimagining skills and capabilities, and aligning your talent to strategic business objectives.

Operational Strategy

We drive improvements and efficiencies that transform day-to-day operations. Data-driven techniques and digital capabilities power our approaches to process optimization and automation.

Change Economics

We help you make informed investments about where to focus limited resources for maximum impact. Our approach helps you prioritize a strategy that maximizes shared value across customers, the workforce, and operations. 

LEADING THE PACK IN BUSINESS STRATEGY AND TRANSFORMATION

OUR THINKING

Defining and Maximizing the Value of Transformation
White papers

Defining and Maximizing the Value of Transformation

Rapid Innovation: Crafting a Design-Led Strategy
E-Books

Rapid Innovation: Crafting a Design-Led Strategy

Customers: A New Standard for Differentiation
E-Books

Customers: A New Standard for Differentiation

Workforce: Reimagining the World of Work
E-Books

Workforce: Reimagining the World of Work

Operations: Becoming Pandemic Proof
E-Books

Operations: Becoming Pandemic Proof

Rob Sherrell

Rob Sherrell

Vice President, Customer Transformation Lead

Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.

Navid Ahdieh

Navid Ahdieh

Managing Director, Operational Transformation Lead

Navid has 20 years of experience designing and embedding new business, operational, and organizational models. With an extensive transformation background, Navid specializes in helping clients grow and become more sustainable by optimizing their focus on customer interactions, developing resilient leaders, and creating alignment between strategic objectives and outcomes.

Kiely Flanigan

Dr. Kiely Flanigan, Ph.D.

Workforce Transformation Lead

Kiely is an Associate Vice President at North Highland and leads the firm's Workforce Strategy practice. She brings expertise in talent and organizational development, including over 20 years of experience in people-centered transformation. Kiely is a graduate of the University of North Carolina at Chapel Hill, with a Bachelor of Arts in Communication.

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