Strategy and Purpose | North Highland

Continuous transformation rules the market landscape.

Competitors, disruptors, and customer expectations continue to move onward and upward. New partnerships create operational friction. Employers, in a war for talent, must provide differentiated career experiences and internal growth and mobility. More than ever before, your business needs a game plan to get ahead. And stay ahead.

POINT YOUR COMPASS IN THE RIGHT DIRECTION.

Here’s the good news: Disruption and constraints also bring new potential. Looking at the path forward, you are in a unique spot to question, rethink, and iterate on the next steps that will deliver on your business goals and customer expectations. With the right strategy, you have a compass that points the organization in one decisive direction. Employees are well-versed in what they need to do and why. Teams stay in lockstep through their objectives, priorities, and day-to-day activities.

Our strategy practice integrates and aligns customer, workforce, and operational lenses to activate organizational clarity, focus, and drive on the path forward. Whether you’re pursuing an enterprise, functional, or digital transformation, we help you unlock opportunities for shared value—both financial and non-financial. Your transformation journey begins today. Let’s envision a brighter future together.

Harnessing the power of design, system, and futures thinking.

Our Transformation Strategy and Design practice fuses design, system, and futures thinking to help your business navigate continuous change. Our approach to transformation strategy and design is one of a kind—ultimately focused on the critical trade-offs, tensions, and alignment across customer, workforce, and operational considerations.

Driven by purpose, designed for a world of continuous change.

Naturally, we recognize that today’s strategies must be adaptable, flexible, and iterative. We tie the earliest stages of strategy to the design, execution, and measurement efforts needed to realize intended value. To get there, we work as one to lay the groundwork for a clear purpose—one that aligns the entire organization around not only the “what,” but also the “why.”

Don’t just take it from us.

Leading analyst firms commend our ability to make strategy practical. ALM Intelligence awarded us a top-ten ranking in its 2019 Business Strategy & Planning report.

HOW WE HELP

Customer Strategy

Our experts fuel your understanding of potential markets, likely disruptors, and desired customer segments. The result? A clear roadmap to evolve future customer opportunities and your ideal portfolio.

Workforce Strategy

Your workforce's potential is waiting to be unleashed. We’ll partner with you to develop a workforce strategy that brings your business strategy to life. Our approach is guided by workforce planning that enables you to visualize the benefits, risks, costs, and impacts of your workforce-related choices and ecosystem.

Operational Strategy

Our experts equip businesses to identify and assess the necessary capabilities for growth, efficiency, and lasting change. Then, we design operating models that seamlessly blend people, structure, processes, governance, and technology and data.

Change Economics

We help you make informed investments about where to focus limited resources for maximum impact. Our approach helps you prioritize a strategy that maximizes shared value across customers, the workforce, and operations.

LEADING THE PACK IN BUSINESS STRATEGY AND TRANSFORMATION

North Highland’s service delivery reflects the combination of its roots in execution-oriented delivery activities with strategy and design. The firm’s service delivery pivots on the two poles of a client’s starting position and future outlook, with an eye to balancing future-back opportunities with today-forward differentiated capabilities.

ALM Intelligence, Business Strategy & Planning, 2019

We were so impressed with their work in helping us with strategic planning that we felt there was an opportunity to build on that and look at how some of our new strategies would impact employee culture and how a different set of strategies might inform the need for us to modify our vision.

VP of Strategic Development & CIO, Insurance company