MOBILIZE. MANAGE. ADAPT.
At North Highland, we believe the days of going through the motions are over. Delivering high-value transformation requires a comprehensive ecosystem mindset. Every element of the ecosystem should operate together to build momentum and move the organization toward its shared vision. At the heart of this ecosystem is the Transformation Value Office (TVO) that links strategy, execution, and value.
With the TVO as a compass, we help clients drive the programmatic side of transformation, focused on coordination, dependencies, and value delivery across your portfolio of programs. Whether it’s assessment, turning programs around, or establishing the right governance, we assure the success of your highest-profile initiatives.
Finally, powering your teams with the right mix of functional, domain, and industry know-how spells the difference between success and failure. That’s where Managed Services comes into play. Our approach bolsters value and capability with an emphasis on best-in-class expertise and end-to-end resource, quality, and performance management. Let's Make Change Happen by getting the job done.
We’re only stronger when you are.
Ready to realize value and capability that lasts? Through our end-to-end transformation delivery solution, Transformation Momentum, we power the delivery of your highest-stakes initiatives through the Transformation Value Office. It connects executive vision to the work that gets done. The result? You’ll sleep well knowing that your key programs are driving the anticipated impact.
In a league of our own.
Leading analyst firms recognize our ability to deliver with excellence and build our clients’ capability along the way. ALM Intelligence awarded us a “best-in-class” ranking for Project Management and Client Capability Development in its 2018 Communications & Change Management Consulting report.
HOW WE HELP
BEST-IN-CLASS FOR GETTING THE JOB DONE
North Highland stands out for its commitment to helping clients execute change management through competency development, capability building, and the strategic delivery of managed services.
This project is the most successful...roll out execution of a plan that's been done in the company's history, and now is the model for how we want to go about things.
The firm also stands out for its ability to translate strategies designed by other providers into coherent, actionable implementation plans.
OUR THINKING
Alex Zetter
Alex has over 22 years of consulting experience and leads North Highland’s Program & Project Management practice. He’s an expert in guiding cross-functional teams through complex transformations. Alex has extensive experience in program and project leadership, program recovery, portfolio management, and large-scale systems integration projects.
Jim Arnold
Jim currently serves as Managing Director and President of Managed Services at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development.
Elisabeth Coates
Elisabeth is an Associate Vice President at North Highland, leading the firm’s Change Management practice. She is an expert in advising clients on their large transformation programs, including setting change strategy, running change diagnostics, and mobilizing change networks. Elisabeth is skilled in building change capability through blended teams to help clients maximize value and achieve their strategic aspirations.