Transformation Delivery

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It doesn’t matter whether your next high-stakes, transformative program is a system roll-out, organizational change, process improvement, or functional overhaul.

In every case, you may be tempted to focus only on the tasks at hand. Hitting timelines. Scheduling meetings. Staying within budget. While your teams may be checking the boxes, have you thought about the value left behind?

Whether you are charting the course for transformation or accountable for its results, success means more than effective resourcing, timing, and budgeting. If your people lack the skills needed to manage your portfolio of delivery activities or product backlog with an eye toward ongoing value, you’re limiting your potential.

MOBILIZE. MANAGE. ADAPT.

It takes a particular skill set to create a strategic vision. And it takes an entirely different one to align strategy to delivery, while driving value at every stage. In our research, business leaders believe that transformation delivery is the most influential factor driving transformation success, making it a crucial competency.1 Delivering high-value transformation requires a far-reaching ecosystem mindset. Every element of the ecosystem should operate together, building momentum and moving the organization toward its shared vision. The beating heart of this ecosystem is the Transformation Value Office (TVO), which links strategy, execution and value.

Let's Make Change Happen by getting the job done.

Work From Home

A relentless commitment to value.

With the TVO as a compass, we help clients drive the programmatic side of transformation, focused on coordination, dependencies, and value delivery across your portfolio of programs. Whether it’s assessment, turning programs around, or establishing the right governance, we assure the success of your highest-profile initiatives.

Finally, powering your teams with the right mix of functional, domain, and industry know-how spells the difference between success and failure. That’s where Managed Services comes into play. Our approach bolsters value and capability with an emphasis on best-in-class expertise and end-to-end resource, quality, and performance management. 

Delivery 5050 1

We’re only stronger when you are.

Ready to realize value and capability that lasts? Through our end-to-end transformation delivery solution, Transformation Momentum, we power the delivery of your highest-stakes initiatives through the Transformation Value Office. It connects executive vision to the work that gets done. The result? You’ll sleep well knowing that your key programs are driving the anticipated impact.  

Delivery 5050 2

In a league of our own.

Leading analyst firms recognize our ability to deliver with excellence and build our clients’ capability along the way. ALM Intelligence awarded us a “best-in-class” ranking for Project Management and Client Capability Development in its 2018 Communications & Change Management Consulting report.

HOW WE HELP

Agile Transformation

Our approach considers the entire business, taking a whole-systems approach to improve flow and eliminate systemic waste. Agile Transformation is about driving better business outcomes, breaking down traditional functional silos to instill a ‘customer first’ mindset, and accelerate value through the organization. With Agile Delivery, we embed the change to make transformation stick.​ 

Portfolio Management and Optimization

We improve our clients’ portfolio management capability by applying new mindsets to ideation, development, prioritization, and implementation of portfolio initiatives. Our approach helps businesses focus on the value the portfolio delivers through initiatives across both traditional and Agile environments.

Transformation Momentum

Our solution drives the delivery of your critical initiatives while building momentum towards value. It all starts with an ecosystem mindset. At the core of this ecosystem is the Transformation Value Office that links strategy, execution, and value.​

Program Design and Execution

We design, mobilize, and deliver strategic, high-profile change and transformation programs. Our expertise includes program assessment, delivery, and methodology design. We also recover failing programs, establish program governance and structures, and deliver end-to-end transformation programs.

Project Execution and Capability Development

We support organizations in the management and delivery of key projects and products through waterfall, Agile, and hybrid approaches. We’re also experts in assessing and improving our clients’ project management and Agile execution capability. 

Organizational Change Management

We demystify how to make change happen on the ground, applying creativity and design-thinking techniques. No matter what you’re trying to deliver, we work with you to inspire change, engage your people, and achieve amazing things.

Managed Services

Our solution offers access to dedicated teams and top talent with a blended set of expertise, skills, and products. It maximizes value by building your capability and driving continuous improvement.​

BEST-IN-CLASS FOR GETTING THE JOB DONE

North Highland stands out for its commitment to helping clients execute change management through competency development, capability building, and the strategic delivery of managed services.

ALM Intelligence, Communications & Change Management Consulting, 2018

This project is the most successful...roll out execution of a plan that's been done in the company's history, and now is the model for how we want to go about things.

EVP & COO of online automotive retailer

The firm also stands out for its ability to translate strategies designed by other providers into coherent, actionable implementation plans.

ALM Intelligence, HR Operations Consulting 2018

OUR THINKING

From Milestones to Momentum
White papers

From Milestones to Momentum

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Leading the PMO Into an Agile World
White papers

Leading the PMO Into an Agile World

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Ballet
White papers

Setting the Stage for Operating Model Transformation

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On the Transformation Journey, “On Time” is Overrated
Blogs

On the Transformation Journey, “On Time” is Overrated

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From Analog to Always-on in Life Sciences
White papers

From Analog to Always-on in Life Sciences

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Meet Our Experts

Alex Zetter

Alex Zetter

Associate Vice President, Program & Project Management Lead

Alex has over 22 years of consulting experience and leads North Highland’s Program & Project Management practice. He’s an expert in guiding cross-functional teams through complex transformations. Alex has extensive experience in program and project leadership, program recovery, portfolio management, and large-scale systems integration projects.

 

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Jim Arnold

Jim Arnold

Managing Director and President, Managed Services

Jim currently serves as Managing Director and President of Managed Services at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development. 

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Elisabeth Coates

Elisabeth Coates

Change Management Lead

Elisabeth is an Associate Vice President at North Highland, leading the firm’s Change Management practice. She is an expert in advising clients on their large transformation programs, including setting change strategy, running change diagnostics, and mobilizing change networks. Elisabeth is skilled in building change capability through blended teams to help clients maximize value and achieve their strategic aspirations.

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1 June 2021 North Highland-sponsored survey of 200 business leaders at organizations headquartered in the U.S. or U.K. and with annual revenues > $1B.