Transformation Delivery

Ready to transform?

It doesn’t matter whether your next high-stakes, transformative program is a system roll-out, organizational change, process improvement, or functional overhaul. In every case, you may be tempted to focus only on the tasks at hand. Hitting timelines. Scheduling meetings. Staying within budget. While your teams may be checking the boxes, have you thought about the value left behind?

Whether you are charting the course for transformation or accountable for its results, success means more than effective resourcing, timing, and budgeting. If your people lack the skills needed to manage your portfolio of delivery activities or product backlog with an eye toward ongoing value, you’re limiting your potential.

MOBILIZE. MANAGE. ADAPT.

At North Highland, we believe the days of going through the motions are over. Delivering high-value transformation requires a comprehensive ecosystem mindset. Every element of the ecosystem should operate together to build momentum and move the organization toward its shared vision. At the heart of this ecosystem is the Transformation Value Office (TVO) that links strategy, execution, and value.

With the TVO as a compass, we help clients drive the programmatic side of transformation, focused on coordination, dependencies, and value delivery across your portfolio of programs. Whether it’s assessment, turning programs around, or establishing the right governance, we assure the success of your highest-profile initiatives.

Finally, powering your teams with the right mix of functional, domain, and industry know-how spells the difference between success and failure. That’s where Managed Services comes into play. Our approach bolsters value and capability with an emphasis on best-in-class expertise and end-to-end resource, quality, and performance management. Let's Make Change Happen by getting the job done.

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We’re only stronger when you are.

Ready to realize value and capability that lasts? Through our end-to-end transformation delivery solution, Transformation Momentum, we power the delivery of your highest-stakes initiatives through the Transformation Value Office. It connects executive vision to the work that gets done. The result? You’ll sleep well knowing that your key programs are driving the anticipated impact.  

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In a league of our own.

Leading analyst firms recognize our ability to deliver with excellence and build our clients’ capability along the way. ALM Intelligence awarded us a “best-in-class” ranking for Project Management and Client Capability Development in its 2018 Communications & Change Management Consulting report.

HOW WE HELP

Portfolio Management and Optimization

We’re all about building your portfolio management capability. By fostering new mindsets around ideation, development, prioritization, and implementation in your portfolios, we help you find new ways to unlock value.

Transformation Momentum

Our solution drives the delivery of your critical initiatives while building momentum towards value. It all starts with an ecosystem mindset. At the core of this ecosystem is the Transformation Value Office that links strategy, execution, and value.​

Program Recovery, Design, and Delivery

We partner with you to design, mobilize, and deliver ​high-profile change and transformation programs. Our expertise includes assessment, overhauling failing programs, establishing the right governance and controls, designing and delivering end-to-end programs, ​and conducting program assurance reviews.​

Project and Product Delivery

We provide best-in-class Project Managers and Scrum Masters to ensure your most critical initiatives land successfully. Whether you rely on Waterfall, Agile, or Hybrid approaches, we’ve got your back.

Organizational Change Management

We demystify how to make change happen on the ground, applying creativity and design-thinking techniques. No matter what you’re trying to deliver, we work with you to inspire change, engage your people, and achieve amazing things.

Managed Services

Our solution offers access to dedicated teams and top talent with a blended set of expertise, skills, and products. It maximizes value by building your capability and driving continuous improvement.​

BEST-IN-CLASS FOR GETTING THE JOB DONE

OUR THINKING

From Milestones to Momentum
White papers

From Milestones to Momentum

Leading the PMO Into an Agile World
White papers

Leading the PMO Into an Agile World

Ballet
White papers

Setting the Stage for Operating Model Transformation

On the Transformation Journey, “On Time” is Overrated
Blogs

On the Transformation Journey, “On Time” is Overrated

From Analog to Always-on in Life Sciences
White papers

From Analog to Always-on in Life Sciences

Alex Zetter

Alex Zetter

Associate Vice President, Program & Project Management Lead

Alex has over 22 years of consulting experience and leads North Highland’s Program & Project Management practice. He’s an expert in guiding cross-functional teams through complex transformations. Alex has extensive experience in program and project leadership, program recovery, portfolio management, and large-scale systems integration projects.

 

Jim Arnold

Jim Arnold

Managing Director and President, Managed Services

Jim currently serves as Managing Director and President of Managed Services at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development. 

Elisabeth Coates

Elisabeth Coates

Change Management Lead

Elisabeth is an Associate Vice President at North Highland, leading the firm’s Change Management practice. She is an expert in advising clients on their large transformation programs, including setting change strategy, running change diagnostics, and mobilizing change networks. Elisabeth is skilled in building change capability through blended teams to help clients maximize value and achieve their strategic aspirations.

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