DEFINE YOUR TRANSFORMATION STRATEGY. ALIGN ON VALUE. GROW THROUGH CHANGE.
Keeping up with customer preferences and expectations. Achieving cost-reduction targets. Engaging and retaining employees in the war for talent. Today’s business landscape is a perfect storm. Conditions are always changing, even volatile at times. The organizations that thrive not only weather the storms, they grow and become stronger from them.
Dynamic strategies for a world that's always in flux.
A dynamic market calls for dynamic transformation strategies—those that consider customer, workforce, and operational needs. With a well-crafted and adaptable transformation strategy, your business is aligned on where it’s going and why, ready to design and deliver future value. Whether it’s breaking into a new customer segment, reengineering your operational platforms, or reimagining the employee experience, your approach must be designed for a world that’s always in flux, made real by culture and mindsets that embrace change as the next opportunity.
Bringing design, system, and futures thinking to navigate change.
Our Transformation Strategy and Design Practice integrates design, system, and futures thinking to help your business navigate continuous change. Our approach to transformation strategy and design is unlike anything else out there—ultimately focused on the critical trade-offs, tensions, and alignment across customer, workforce, and operational considerations. And we recognize that today’s strategy must be adaptable, flexible, and iterative. We tie the earliest stages of strategy to the design, execution, and measurement efforts needed to achieve intended value.
Looking through every lens.
As the leading Change and Transformation ConsultancySM, we help your business harness change as an opportunity for growth and value creation—for your customers, employees, shareholders, partners, communities, and more.
Our emphasis on collaboration brings about pragmatic, actionable solutions that you can carry forward into the future. Together, we’ll explore Customer, Workforce, and Operational lenses to unlock undeniable value.
We’re known and recognized.
We've received recognition in the below reports:
North Highland’s service delivery reflects the combination of its roots in execution-oriented delivery activities with strategy and design. The firm’s service delivery pivots on the two poles of a client’s starting position and future outlook, with an eye to balancing future-back opportunities with today-forward differentiated capabilities.
North Highland has strong capabilities in CX vision development, business case development, and CX roadmap development – key elements of its transformation story. Its approach to business cases and roadmaps are particularly noteworthy because they’re rooted in North Highland’s framework for assessing CX’s value to business – Experience Economics.
The new path for North Highland has been to drill down into the nature and science of transformation, and reconfigure its entire consulting offering around planning and delivering effective client transformations.
We make meaningful digital evolution happen through the transformation of workforce, customer, and operational processes – with technology sitting at the core.
CUSTOMER TRANSFORMATION
WORKFORCE TRANSFORMATION
OPERATIONAL TRANSFORMATION
OUR THINKING
