Making transformative experiences real.
To drive customer-centric transformation, leaders must change how work gets done through an intentional focus on defining and aligning on a shared vision and transformation roadmap that leverages capabilities across the organization.
Delivering value with Accelerated Service Design.
Our solution takes a people-centric approach to innovating how businesses get the necessary work done to create transformative experiences. It uncovers and diagnoses challenges in the larger organizational context, rather than through a single point of view. As a result, it creates and orchestrates experiences that are more relevant and impactful for customers and employees by orienting solutions around people.
How We Help
The agile, iterative methodology of North Highland is new to the majority of our organization, but we’ve seen a level of engagement that would suggest otherwise.
Our Thinking
Mark Toburen
Mark has over 16 years of experience across a diverse range of roles and skills. Mark's breadth of experiences has enabled him to contribute across multiple industries and verticals since joining North Highland in the areas of Customer Experience and Service Design.