Understanding the opportunity and value of change can be challenging.
Many organizations suffer from misaligned expectations, ineffective prioritization, and an underappreciated opportunity surrounding change and transformation. Addressing these challenges starts with how you value change and transformation initiatives.
How We Can Help
Defining and Maximizing the Value of Transformation
Defining the Potential of Experience Transformation
The Elevated Value of Risk and Flexibility
Value Drivers of Change and Transformation
Evolving the Norms of Mobility with Continuous Improvement
Uncovering Value Through Change Economics
Accelerating Continuous Improvement in Financial Services
Balancing Customer, Workforce and Operational Considerations in…
Rob SherrellVice President, Customer Transformation Lead
Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.
Dave TrettinAssociate Vice President
Dave is an Associate Vice President at North Highland with over 17 years of CX strategy expertise. His expansive background spanning product development, operations, and marketing helps our clients create strategic growth initiatives based on a people-centered design methodology.