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For organizations in every industry, COVID-19 is a solemn reminder that “business as usual” is a fragile notion.

Confronting COVID-19, most leaders are operating in a reactive posture, forced to make tough financial and operational choices in response to urgent needs. Instead, we believe today’s climate opens the door for businesses to transform forward in unprecedented ways. This transformation begins with the workforce. Intentionally designing for the role of the employee advances immediate efficiency imperatives, while powering reimagined customer experiences for differentiation that lasts beyond the confines of the crisis. Although bleak, the COVID-19 situation presents a pivotal point of inflection to reimagine existing paradigms of alignment, ways of working, and culture for sustained differentiation. If not now, never.

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Powering Coronavirus Defense with Meaningful Change
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Powering Coronavirus Defense with Meaningful Change

Reskilling for the Future of Now
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Reskilling for the Future of Now

Amplified HR: Responding to Now While Driving the New Normal
Blogs

Amplified HR: Responding to Now While Driving the New Normal

Energy Blog
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Weathering the Oil Price Drop: A COVID-19 Outlook

Bringing Clarity to Crises with Analytics
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Bringing Clarity to Crises with Analytics

A brighter Horizon
E-Books

A Brighter Horizon

Innovation Requires Risk and Resilience
E-Books

Innovation Requires Risk and Resilience

Managing Growth and Innovation Results Through Game Planning
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Managing Growth and Innovation Results Through Game Planning

Modernizing Hospitality Crisis Management
Case Studies

Modernizing Hospitality Crisis Management

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3 Steps to Activate Your Cybersecurity Analytics Plan

Employee Engagement Blog
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Employee Engagement is Only Half of the Story

Blogs

The Contact Center Journey Series: Building a CX-Led Contact Center …

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The Contact Center Journey Series: Communication Practices to Drive…

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