You likely have a combination of organizational processes and systems, leadership misalignment, and employee reticence holding you back from transforming forward. Take action:
- Change Economics: Chart your path for transformation initiatives.
- Culture: Prime your company for change.
- People-Centric Change: Design a transformation that considers the people impact.
You're on the path to building an environment where transforming forward is part of everything you do. Take action:
- Change Economics: Align and prioritize your change initiatives.
- Managed Services: Assemble the right team.
- Workforce Services: Prime your workforce for your transformation delivery.
Transforming forward is ingrained in the way that your organization operates. Take action:
- Change Economics: Prioritize your transformation initiatives.
- Accelerated Service Design: Design a transformation plan that considers all angles.
- Workforce Services: Prepare your people for change initiatives.
TRANSFORM YOUR THINKING
WE’VE DONE THIS BEFORE
Helping a Leading Retail Firm Transform its HR Operations
Transforming Ways of Working to Deliver Greater Customer Value
Using Data-Driven Decisions To Transform Customer Offerings
Helping an Automotive Organization Transform Their Customer Experience
Building Lasting Capability at a Leading Technology Company with a Global People Transformation
Helping A Financial Services Organization Prepare For Continuous Change
TRANSFORMATION IS IN OUR DNA
“North Highland stands out for its ability to operationalize change strategies to achieve tangible results.”
Vanguard Leader in Change Management by ALM Intelligence
“North Highland’s human-centered approach makes capability development core to its service.”
Vanguard Leader for HR Operations by ALM Intelligence
“North Highland’s approach is human-centric to ensure that transformation efforts are sustainable.”
Vanguard Leader and Best In Class Provider For Corporate Service By ALM Intelligence
Rob Sherrell
Vice President, Customer Transformation LeadRob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.
Navid Ahdieh
Managing Director, Operational Transformation LeadNavid has 20 years of experience designing and embedding new business, operational, and organizational models. With an extensive transformation background, Navid specializes in helping clients grow and become more sustainable by optimizing their focus on customer interactions, developing resilient leaders, and creating alignment between strategic objectives and outcomes.