DRIVING THE FUTURE OF TRANSPORTATION

Ready to Embrace Change?

THE FUTURE IS NOW

The transportation industry is evolving, and fast. Keeping pace with technology, customer expectations, and talent needs only heightens the demand for change.

As traditional operating models and legacy ways of working come into question, one thing rings true: The future can’t wait. It’s already here.

Transportation

We’re the leader in making change happen, and the key to helping you lead the industry as it transforms. transformation.

Change and transformation is in our DNA. With a proven, industry-wide track record of excellence across the change spectrum, our team of experts empowers you to enhance the reliability of your programs while efficiently building value-stacked transformation strategies that stick. From strategy to implementation, North Highland is ready to jump in, no matter what stage of the journey you’re at.

Revolutionizing UK Rail Travel3

Over the last three decades, we’ve perfected our approach to change. We’ve developed a wide understanding of every challenge you face, and how they impact your customers and employees. At each step, our unique people-first approach delivers action, infuses innovation, and enables you to shape the transportation industry—not just keep up with it.

We’ve got several awards to show for it too, with leading analysts choosing North Highland for our world-class transformation expertise and industry know-how.

WE’RE JUST BUILT DIFFERENT

ONE TEAM

We’re people-centric at the very core. Working seamlessly with your team, you can trust us to be your partner, adviser, and challenger—understanding your vision and jointly delivering against it.

We live for this kind of disruptive innovation, considering your customers' needs and helping your team embrace change as one. Because when you win, we win.

ACTION NOW

We’re here to launch you forward, breaking down large initiatives to make them actionable, even amid tight regulations. That’s simply what we do—and we have a decorated history of doing it well, helping a range of industries make big ideas real.

Fueled by passion and experience, we hit the ground running to release value from day one. With confidence and expertise, we’ll propel you to attain greater efficiencies, better ways of working, and enable your workforce to make change happen

LASTING CAPABILITY

Recognizing that transformation is constant, we work on teaming from the very beginning to build your capability and lock in your success long after we’re gone. That means bringing the best talent when you need it, while enhancing your team’s skills and ability to perform using better and more efficient processes.

For the short or long term, we’re here to strategically support you and ignite sustainable, enduring transformations.

WHAT ANALYST FIRMS SAY ABOUT US

SUPPORTING YOUR JOURNEY

Whether we’re optimizing your workforce, guiding the right technology adoption, or harnessing your data for greater efficiencies and decision-making, we’re right there with you. Our shared goal? Delivering a better customer experience. By embedding our cross-industry expertise into your organization, we serve as the bridge between your business units, operations, IT, system integrators, and agency resources. That way, you can focus your energy on other priorities.

Automation-Powered Employee Engagement

DIGITAL TRANSFORMATION

While aging technologies get shelved, the foundation of transportation and its future hangs in the balance. Full modernization of the digital/tech stack is no longer a luxury—it’s a crucial lifeline. Whether you’re mapping an area-specific modernization or single technology adoption, you’ll need a partner to help make your transformation successful.

We evaluate your capability by looking at the people, processes, and technology that support your operations. We then recommend the future state that secures adoption and drives the most value. By doing so, we skip you two steps ahead of the right technologies, leading to a heightened experience for both your workforce and your customers.

Propelling the Automation Agenda

WORKFORCE OPTIMIZATION

Traditional talent management and development simply won’t cut it anymore. Modernizing your operating model will serve as both the foundation and accelerator to your growth. The result? Greater workforce resilience, enhanced skillsets, and better experiences overall.

We future-proof your workforce by adapting your ways of working, workforce models, culture, and talent management—all to empower, upskill, and right-size your teams in response to market fluctuations and changing customer demands. As you transition to a more skills-based organization, we help your teams adopt the change faster and more efficiently.

Tech and Digital

DATA STRATEGY & INTEGRATION

Maximizing the potential of your technology and workforce with a new data-driven approach is a tall order. And it’s perhaps one that you’ve been treading lightly around. Now’s the time to integrate your systems to get a more holistic read of your customers, employees, and operations.

We help you build your data foundation or scale it through automation—all with an eye to fine-tuning your processes and driving more informed decisions. We also empower you to manage, store, translate, and visualize your data to promote greater collaboration and offer insights that are trusted and adopted across teams.

OUR WORK IN ACTION

Fueling the Digital Core With Future-Proof IT Architecture
Case Studies

Fueling the Digital Core With Future-Proof IT Architecture

people having discussions
Case Studies

Driving Cross-Functional Agency Transformation

NEW PERSPECTIVES TO INSPIRE YOURS

Changemakers: The Data and Technology Edition
E-Books

Changemakers: The Data and Technology Edition

Outperform and Out-Transform With Your Digital Core
White papers

Outperform (and Out-Transform) With Your Digital Core

Blogs

Shaken, Not Stirred: The Smart Ticketing Revolution

Adaptive Workforce Models
White papers

Adaptive Workforce Models

Transportation's Future Currency is Cashless
Blogs

Transportation’s Future Currency is Cashless

Changemakers - The Operating Model and Org. Strategy Edition
E-Books

Changemakers: The Operating Model & Organizational Strategy Edition

Changemakers - The Ways of Working Edition
E-Books

Changemakers: The Ways of Working Edition

Future-Focused Workforce Forecasting
Blogs

Future-Focused Workforce Forecasting

CHANGE STARTS WITH PEOPLE: MEET OUR EXPERTS

Chris McCarthy

Vice President and Global Transportation Lead

Adam Wilinski

Transportation Business Development Lead

Ala Battikhi

Associate Vice President

Mark Len

Associate Vice President

Let's Talk