THE FUTURE IS NOW
The transportation industry is evolving, and fast. Keeping pace with technology, customer expectations, and talent needs only heightens the demand for change.
As traditional operating models and legacy ways of working come into question, one thing rings true: The future can’t wait. It’s already here.
We’re the leader in making change happen, and the key to helping you lead the industry as it transforms. transformation.
Change and transformation is in our DNA. With a proven, industry-wide track record of excellence across the change spectrum, our team of experts empowers you to enhance the reliability of your programs while efficiently building value-stacked transformation strategies that stick. From strategy to implementation, North Highland is ready to jump in, no matter what stage of the journey you’re at.
Over the last three decades, we’ve perfected our approach to change. We’ve developed a wide understanding of every challenge you face, and how they impact your customers and employees. At each step, our unique people-first approach delivers action, infuses innovation, and enables you to shape the transportation industry—not just keep up with it.
We’ve got several awards to show for it too, with leading analysts choosing North Highland for our world-class transformation expertise and industry know-how.
WE’RE JUST BUILT DIFFERENT
WHAT ANALYST FIRMS SAY ABOUT US
Named by Gartner as a representative vendor for digital strategy
North Highland’s consulting approach is ultimately human-centric to ensure that transformation efforts are sustainable.
SUPPORTING YOUR JOURNEY
Whether we’re optimizing your workforce, guiding the right technology adoption, or harnessing your data for greater efficiencies and decision-making, we’re right there with you. Our shared goal? Delivering a better customer experience. By embedding our cross-industry expertise into your organization, we serve as the bridge between your business units, operations, IT, system integrators, and agency resources. That way, you can focus your energy on other priorities.
DIGITAL TRANSFORMATION
While aging technologies get shelved, the foundation of transportation and its future hangs in the balance. Full modernization of the digital/tech stack is no longer a luxury—it’s a crucial lifeline. Whether you’re mapping an area-specific modernization or single technology adoption, you’ll need a partner to help make your transformation successful.
We evaluate your capability by looking at the people, processes, and technology that support your operations. We then recommend the future state that secures adoption and drives the most value. By doing so, we skip you two steps ahead of the right technologies, leading to a heightened experience for both your workforce and your customers.
WORKFORCE OPTIMIZATION
Traditional talent management and development simply won’t cut it anymore. Modernizing your operating model will serve as both the foundation and accelerator to your growth. The result? Greater workforce resilience, enhanced skillsets, and better experiences overall.
We future-proof your workforce by adapting your ways of working, workforce models, culture, and talent management—all to empower, upskill, and right-size your teams in response to market fluctuations and changing customer demands. As you transition to a more skills-based organization, we help your teams adopt the change faster and more efficiently.
DATA STRATEGY & INTEGRATION
Maximizing the potential of your technology and workforce with a new data-driven approach is a tall order. And it’s perhaps one that you’ve been treading lightly around. Now’s the time to integrate your systems to get a more holistic read of your customers, employees, and operations.
We help you build your data foundation or scale it through automation—all with an eye to fine-tuning your processes and driving more informed decisions. We also empower you to manage, store, translate, and visualize your data to promote greater collaboration and offer insights that are trusted and adopted across teams.
OUR WORK IN ACTION
NEW PERSPECTIVES TO INSPIRE YOURS
CHANGE STARTS WITH PEOPLE: MEET OUR EXPERTS
Chris has 25 years of experience in the transportation industry, working with the rail, transit, state and federal government, private industry, and international banks. Specific areas of his expertise include strategy development, project management, market analysis, financial planning, public policy, and international business and trade.
Adam Wilinski is the Transportation Business Development Lead at North Highland. Adam brings over 15 years of experience enabling commercial and public sector clients to transform their operations, workforce, and customer experience by optimizing the use of technology and data. Adam specializes in transportation where he has fostered relationships with leaders at the country’s largest transit, DOT, tolling and airport providers. Adam identifies the unique needs of his clients and connects them to the people and capabilities within North Highland to meet those needs.
Ala has over 17 years of data and analytics experience across several industries, including hospitality, media and entertainment, transportation, public sector, information services, information technology, financial services, start-ups, and manufacturing. His expertise includes data and analytics strategies, advanced analytics, digital transformation, customer experience strategies, data governance, master data management, data visualization, and enterprise business intelligence implementations.
Mark is an Associate Vice President at North Highland. He is one of the firm’s Transportation Subject Matter Experts working across the firm's global transportation clients to shape and deliver transformation programmes. He advises clients on the structure of transformation programmes, bringing experience of transportation agencies from both the UK and US, delivering programmes from asset management transformation to fare and ticketing reform and experience of infrastructure operators, train operators, and rail sector bodies.