increased regulation is the new normal
It’s not going away. It’s not losing speed. Its impact is not diminishing. For the financial services industry, customer- and competitor-driven disruption, coupled with heightened regulatory oversight, is now business-as-usual.
It’s time to stop simply meeting the industry status. North Highland partners with financial services and management organizations, including 20 of the top 25 global financial institutions, to help them convert disruption and regulation into growth opportunities. Through proactive risk management, innovative process improvement, and customer and employee experiences that differentiate, North Highland helps financial services organizations of all sizes grow and innovate in an uncertain market.
How we help
Wealth Management & Retirement
Today, it’s less about the products you offer and more about the experiences you provide. The need to differentiate through authentic, value-rich customer experiences – when and where customers want them – is greater than ever. At North Highland, experiences are our thing. We empower firms and advisors to grow their businesses.
Risk, Regulation & Compliance
The objective is not to avoid risk and regulation; it is to strategically build a culture that is resilient and transformation-ready to thrive in a state of near-constant change. North Highland helps financial services organizations embrace uncertainty by building internal capabilities around risk management, controls, and compliance to adapt faster, smarter and for greater returns.
Just as their customers are demanding more of them, wholesale banking clients demand more of their financial services partners. North Highland helps organizations apply forward-looking practices from customer experience and performance improvement to generate greater returns at all stages of the wholesale banking customer lifecycle.
Retail, Consumer & Mortgage Banking
In order to meet rising consumer demands for ease and integration, financial services organizations are having to redefine who they are. It’s not enough to be bankers anymore: Financial services organizations must be sophisticated technology experts, too. In this increasingly digital marketplace, North Highland helps organizations get beyond parity to create true differentiation with next-generation capabilities. From planning and strategy to design and implementation, our work helps financial services organizations align and mobilize holistically to realize returns faster with a high-value, streamlined customer experience.
In a climate marked by costly regulatory burdens and market volatility, smart financial services organizations are seizing this time of transition to optimize their operations and convert efforts into profits faster. From digitization to human capital optimization, North Highland works with financial services organizations to structure, measure, and leverage investments in ways that render greater incremental returns.
We understand that credit unions are different than banks: different needs, different challenges and different ways of doing business. North Highland works with credit unions of all sizes to deliver member-centric experiences that improve earnings, efficiencies, managing third party service providers and operations while proactively managing risk and regulation.
Putting Third-Party First
In the highly competitive financial services industry, third-party providers have emerged as the go-to source for organizations looking to do more with less: less distraction from core functions, less capital investment, less internal acquisition of specialized functions. Sixty-five percent of financial services firms now use third parties, and the majority plan on maintaining or increasing third-party involvement in the future.
B2B Onboarding Experience Perspective with JPMorgan’s Allison Bennett
The first days and weeks of a B2B relationship are critical in driving customer satisfaction and creating shared value. We partnered with Harvard Business Review to examine this critical area of the B2B Customer Experience. We sat down with Allison Bennett, the CMO of Business for JP Morgan Chase, to get her thoughts on these topics.Video
Behavioral Segmentation Made Easy
Behavioral Segmentation is about going beyond product and services to focus on the best way to motivate and engage with customers. In financial services, especially, customers want to be treated as humans, so firms must change their behaviors to increase revenue, client loyalty, share of wallet, and referrals. North Highland's Jill Jacques talks about how firms can strategize and activate a winning behavioral segmentation framework.
Financial Services UK Lead
Joanna has over 25 years of experience working with business leaders in the financial services sector. She has an excellent track record of innovation which has helped her enhance businesses through transformational projects that combine business; marketing and IT related propositions within both the corporate and retail areas of the market. Joanna is passionate about helping organizations make it easier for their customers to do business with them and sees digital playing a key role in supporting business growth and driving cost efficiencies.
Global Financial Services Lead
Jill is the Global Financial Services Lead with North Highland. She has over 17 years financial services experience in both consulting and industry leadership positions, with a particular emphasis on advisor/advisory growth. Jill consults on front-, middle- and back-office strategies, with an emphasis on client experience and advisor/employee adoption. She leads North Highland's Fiduciary SME team and is a thought leader in shaping the industry's response to the new fiduciary standard of care, through her contributions to publications such as Kennedy Consulting, Investment Advisor, and Employee Benefit Advisor. You can contact her at email@example.com.