increased regulation is the new normal
Financial services institutions must adapt to heightened scrutiny, advances in technology and greater consumer expectations. Our consulting services in the field of financial services and financial management help clients, including 18 of the top 25 global financial institutions, address challenges with solutions to manage risk, improve customer interactions, comply with regulations, improve processes and create a more engaged workforce.
Behavioral Segmentation Made Easy
Behavioral Segmentation is about going beyond product and services to focus on the best way to motivate and engage with customers. In financial services, especially, customers want to be treated as humans, so firms must change their behaviors to increase revenue, client loyalty, share of wallet, and referrals. North Highland's Jill Jacques talks about how firms can strategize and activate a winning behavioral segmentation framework.Video
What We Do
Linked Execution, North Highland’s business integration methodology, starts by building a foundation upon the overall market environment and the company’s own vision, strategy and goals. There are five key components that can be implemented as a group or independently of one another. The process helps a company clearly evaluate and improve the way it presents its entire portfolio of products and services more effectively to their customers across all channels of interaction.
The focus on market differentiation based on service, cost and product features drives insurers to be more innovative and efficient. North Highland assists all types of insurance companies (LA&H, P&C, Specialty, Reinsurance, Commercial) across back office, product management, and customer facing processes. In addition to primary insurers, we work with complementary financial, distribution and marketing partners to deliver comprehensive solutions for our clients and their customers.
Whether it’s strategy, operational execution, change management, or process improvement, we can help your organization capitalize on its competencies.
Financial Services UK Lead
Joanna has over 25 years of experience working with business leaders in the financial services sector. She has an excellent track record of innovation which has helped her enhance businesses through transformational projects that combine business; marketing and IT related propositions within both the corporate and retail areas of the market. Joanna is passionate about helping organizations make it easier for their customers to do business with them and sees digital playing a key role in supporting business growth and driving cost efficiencies.
Global Financial Services Lead
Jill is the Global Financial Services Lead with North Highland. She has over 17 years financial services experience in both consulting and industry leadership positions, with a particular emphasis on advisor/advisory growth. Jill consults on front-, middle- and back-office strategies, with an emphasis on client experience and advisor/employee adoption. She leads North Highland's Fiduciary SME team and is a thought leader in shaping the industry's response to the new fiduciary standard of care, through her contributions to publications such as Kennedy Consulting, Investment Advisor, and Employee Benefit Advisor. You can contact her at firstname.lastname@example.org.
John has over 18 years combined corporate and consulting experience across a variety of industries including financial services, media and entertainment, high tech and electronics, and healthcare. His areas of expertise include operational strategy and execution, change management, process design, ERP implementation, and CRM. Prior to joining North Highland, John held leadership positions with LRN and Accenture.