Public Sector

growing public sector capabilities for the public good

The U.S. will add more than 33 million residents by 2030. The U.K. will grow to 71 million, adding an estimated 5.6 million residents, in the same time period. Those who serve these growing populations face increased demands, limited resources and heightened risk as they work to make the world a better place, one citizen at a time.

North Highland helps leaders in government in all levels accomplish more with greater efficiencies. We understand the unique challenges of the public sector, and specialize in mitigating risk and delivering value that positively impacts both the bottom line and society at large.


Strategic Planning/Business Cases

As constituent needs become increasingly complicated and dynamic, public sector leaders need watertight strategies to deliver optimal outcomes efficiently and cost effectively. North Highland applies localized perspective and experience to conduct assessments and feasibility studies; secure funding; and define short- and long-term roadmaps with data-driven benchmarking. Our thoughtful approach activates and empowers the people, processes and technologies needed to deliver on leadership priorities and public policy objectives.

Procurement Lifecycle Strategy

Procurement management can enable public sector agencies to reduce costs, improve efficiency and generate real and lasting value. But to be effective, procurement organizations must anticipate, plan for, and mitigate risks and obstacles that lead to breakdowns in the procurement lifecycle. Over the last 10 years North Highland has worked with clients to lead the procurement of more than $1 billion in services. Public sector agencies across the globe have turned to us to both manage one-time procurement projects and to design and deliver more powerfully effective procurement organizations. From market scans and negotiation support to internal strategy development and change management, North Highland’s experienced leaders reduce risk and drive greater value in the procurement process. 

Program & Project Management

In delivering publicly funded programs and projects, staying in-scope, on-task and within budget are non-negotiables. However, meeting those requirements on large scale, complex projects and programs is anything but simple. North Highland’s program and project management services applies localized expertise and PMO gold standards to not just meet, but exceed, deliverable objectives. Our team excels at orchestrating large system replacements, skillfully synchronizing moving parts and people to complete programs and projects on time, within budget and in perfect harmony.

Process Improvement

In the face of shrinking budgets and elevated public scrutiny, process improvement is critical to improving the citizen experience and impacting outcomes. North Highland works with public agencies across the globe to unlock new efficiencies with smarter, faster, and more cost-effective ways of working, going beyond one-time fixes to establish cultures of continuous improvement.

Data & Analytics

The sheer quantity of citizen data offers governments extraordinary opportunities. Yet massive amounts of data will only improve efficiency and citizen experience when it is harnessed as a strategic asset. North Highland helps governments make the most of their data and analytics opportunities. We partner with public agencies to organize, analyze and share data in ways that support decision-making and spur citizen engagement, while improving governance, data exchange and system interoperability.

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Human Capital & Change Management

Dramatic shifts in government workforces call for new ways of managing human capital. North Highland has extensive experience delivering human capital strategies for the changing workforces of the world’s largest public and private organizations. Equipped with industry leading practices and comprehensive talent management approaches, our team stands ready to accelerate your human capital programs to-wards becoming more aligned, agile, and impactful.

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Experience Design

Through Sparks Grove, our Experience Design Division, we bring expertise in human-centered design to the public sector, while aligning to government standards and principles. We start by conducting qualitative and quantitative research—using techniques such as ethnographic research, personas, Futures, and visual analytics—to inform the design of solutions that are right-sized for the needs of your constituents. Our teams then rapidly develop products and services in partnership with our clients to create more engaging and meaningful user experiences.

North Highland offers government entities a full range of public sector consulting services to align strategies, improve operations and efficiency, empower people, manage suppliers, leverage technology, and expand citizen services. Read More
We help government organizations effectively manage and implement Medicaid, Child Welfare, Behavioral Health, Eligibility, and the Affordable Care Act aligned systems, initiatives, and priorities to deliver the very best client outcomes. Read More
From seaports to airports, railroads, subways, buses and highways, our transportation infrastructure must be maintained and delivery systems must be safe, efficient, and easily accessible. We provide strategic guidance to transportation organizations to keep economies thriving. Read More
To help higher education institutions, K-12 schools and school districts, and Departments of Education, we provide services to improve programs and processes and promote student success, giving educators the tools to educate our children, developing our world’s future leaders. Read More
From strategy formulation to execution, North Highland brings a breadth of expertise to design UK Central and Local Government solutions with the needs of people at the core. We are focused on organisational alignment, generating sustainable efficiencies, and embedding the use of technology to create differentiated results.

                                    Our Leaders

Barbara Ray

Managing Director and Global Public Sector Lead Firm Leadership Expert
With more than 20 years’ experience leading profitable growth strategies for organizations engaged in the government sector, Barbara Ray brings deep industry expertise to her roles as managing director and global public sector lead. At North Highland, Barbara’s growth and leadership initiatives have been instrumental in generating greater client value and inspiring ingenuity and integrity firm wide.

Ben Grinnell

Managing Director and Global Head of Technology & Digital Firm Leadership
Ben is a Managing Director and Global Technology and Digital Service Line Lead. His career has spanned from Programmer to Architect to Programme Manager to CIO. The last 15 years he has advised the c-suite on how to transform functions to accelerate robust delivery without building technical debt. He's a conference speaker and expert panelist on DevOps and is helping large enterprises with their digital transformation journeys.

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