growing public sector capabilities for the public good
The U.S. will add more than 33 million residents by 2030. The U.K. will grow to 71 million, adding an estimated 5.6 million residents, in the same time period. Those who serve these growing populations face increased demands, limited resources and heightened risk as they work to make the world a better place, one citizen at a time.
North Highland helps leaders in government in all levels accomplish more with greater efficiencies. We understand the unique challenges of the public sector, and specialize in mitigating risk and delivering value that positively impacts both the bottom line and society at large.
HOW WE can HELP
Strategic Planning/Business Cases
As constituent needs become increasingly complicated and dynamic, public sector leaders need watertight strategies to deliver optimal outcomes efficiently and cost effectively. North Highland applies localized perspective and experience to conduct assessments and feasibility studies; secure funding; and define short- and long-term roadmaps with data-driven benchmarking. Our thoughtful approach activates and empowers the people, processes and technologies needed to deliver on leadership priorities and public policy objectives.
Procurement Lifecycle Strategy
Procurement management can enable public sector agencies to reduce costs, improve efficiency and generate real and lasting value. But to be effective, procurement organizations must anticipate, plan for, and mitigate risks and obstacles that lead to breakdowns in the procurement lifecycle. Over the last 10 years North Highland has worked with clients to lead the procurement of more than $1 billion in services. Public sector agencies across the globe have turned to us to both manage one-time procurement projects and to design and deliver more powerfully effective procurement organizations. From market scans and negotiation support to internal strategy development and change management, North Highland’s experienced leaders reduce risk and drive greater value in the procurement process.
Program & Project Management
In delivering publicly funded programs and projects, staying in-scope, on-task and within budget are non-negotiables. However, meeting those requirements on large scale, complex projects and programs is anything but simple. North Highland’s program and project management services applies localized expertise and PMO gold standards to not just meet, but exceed, deliverable objectives. Our team excels at orchestrating large system replacements, skillfully synchronizing moving parts and people to complete programs and projects on time, within budget and in perfect harmony.
In the face of shrinking budgets and elevated public scrutiny, process improvement is critical to improving the citizen experience and impacting outcomes. North Highland works with public agencies across the globe to unlock new efficiencies with smarter, faster, and more cost-effective ways of working, going beyond one-time fixes to establish cultures of continuous improvement.
Data & Analytics
The sheer quantity of citizen data offers governments extraordinary opportunities. Yet massive amounts of data will only improve efficiency and citizen experience when it is harnessed as a strategic asset. North Highland helps governments make the most of their data and analytics opportunities. We partner with public agencies to organize, analyze and share data in ways that support decision-making and spur citizen engagement, while improving governance, data exchange and system interoperability.Read More
Human Capital & Change Management
Dramatic shifts in government workforces call for new ways of managing human capital. North Highland has extensive experience delivering human capital strategies for the changing workforces of the world’s largest public and private organizations. Equipped with industry leading practices and comprehensive talent management approaches, our team stands ready to accelerate your human capital programs to-wards becoming more aligned, agile, and impactful.Read More
Through Sparks Grove, our Experience Design Division, we bring expertise in human-centered design to the public sector, while aligning to government standards and principles. We start by conducting qualitative and quantitative research—using techniques such as ethnographic research, personas, Futures, and visual analytics—to inform the design of solutions that are right-sized for the needs of your constituents. Our teams then rapidly develop products and services in partnership with our clients to create more engaging and meaningful user experiences.
Modularity for Medicaid Systems: More Than Just Technology
The next generation of MMIS technology promises to transform the way states manage what is, for many of them, their single largest program. Most states have multiple agencies that make up the Medicaid enterprise, with MMIS as the hub. Those agency partners - along with providers and recipients - may all be served by having a more modular system.
Citizen Experience - Why CX and UX are Vital to the Public Sector
The principles of customer and user experience are just as relevant for public sector organizations. Creating intuitive customer journeys are not just a nice to have, they are central to driving efficiency savings and improving relationships between public sector organizations and the citizens they serve.
Procurement - A Strategic Enabler to Reduce Costs and Improve Efficiency
Public Sector agencies are continually pressured to leverage procurement functions to deliver efficiency, reduce costs, and derive value. But to be effective, they must anticipate, plan for, and mitigate risks that lead to breakdowns in the procurement life cycle.