Adapting to an evolving healthcare Landscape
For healthcare organizations, surviving and thriving in today’s ever shifting political, regulatory, and marketplace climate requires parallel thinking and action: Understanding how to adapt and innovate, while evolving existing strategies that have proven successful.
At North Highland, we’ve built a healthcare team with focus, intention, and purpose. Our experts have walked in your shoes and are skilled at identifying the key market drivers that are pushing the industry forward. We have honed advisory and program implementation services designed to provide our clients with the insights needed to expand your mission today and into the future.
How we help
Consumer Acquisition and Retention
There’s unprecedented access and choice in healthcare today. The rise of healthcare consumerism is necessitating a concerted focus on acquisition and retention. We focus on developing a deep understanding of the needs of your populations to help you grow your consumer base while keeping existing consumers happy and engaged. We achieve this by helping leaders design and prioritize experience initiatives based on measurable impact to customer and business value, informing strategic partnerships around consumer needs, and embedding best practices from retail and other consumer industries.
For providers and health systems, the imperatives brought by value-based care command a focus on financial health, patient outcomes, and more seamless coordination across the care continuum. Our expertise in specialty pharmacy helps to open new and profitable revenue streams, strengthens the patient care continuum, increases medication adherence, and improves patient outcomes and satisfaction. Through our approach, we’ve uncovered a collective $290 million in annual gross margin for our clients while empowering them to enhance relationships with patients and caregivers.
In partnering with highly acquisitive hospitals, health systems, and life sciences organizations, our post-M&A integration expertise generates greater, more rapid value from transactions by embedding sustainable integration capabilities that yield long-term strategic advantage. Our M&A Academy solution creates an immersive experience that ensures collective understanding around roles, responsibilities, processes, and governance following acquisition—so employees are onboarded with ease and hit the ground running.
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From Health Plan to Holistic Health Partner
Experience Economics is North Highland’s proprietary approach to identifying, mapping, and predicting the Customer Experience (CX) initiatives that drive maximum impact to the bottom-line. In this case study, North Highland CX and Strategy expert Dave Trettin shares how we put Experience Economics into practice, helping a healthcare insurer earn the right to be more in the eyes of its members by delivering value beyond the premium.Video
The Best Kept Secret in Healthcare
Currently, the U.S. spends two to three times as much per capita on healthcare as most industrialized countries. Quality of care, however, is not directly tied to spending. The U.S. ranks 28th—below almost all other wealthy countries—when it comes to the quality of its healthcare.