Adapting to an evolving healthcare Landscape

For healthcare organizations, surviving and thriving in today’s ever shifting political, regulatory, and marketplace climate requires parallel thinking and action: Understanding how to adapt and innovate, while evolving existing strategies that have proven successful.

At North Highland, we’ve built a healthcare team with focus, intention, and purpose. Our experts have walked in your shoes and are skilled at identifying the key market drivers that are pushing the industry forward. We have honed advisory and program implementation services designed to provide our clients with the insights needed to expand your mission today and into the future.

How we help

Consumer Acquisition and Retention

There’s unprecedented access and choice in healthcare today. The rise of healthcare consumerism is necessitating a concerted focus on acquisition and retention. We focus on developing a deep understanding of the needs of your populations to help you grow your consumer base while keeping existing consumers happy and engaged. We achieve this by helping leaders design and prioritize experience initiatives based on measurable impact to customer and business value, informing strategic partnerships around consumer needs, and embedding best practices from retail and other consumer industries.

Specialty Pharmacy

For providers and health systems, the imperatives brought by value-based care command a focus on financial health, patient outcomes, and more seamless coordination across the care continuum. Our expertise in specialty pharmacy helps to open new and profitable revenue streams, strengthens the patient care continuum, increases medication adherence, and improves patient outcomes and satisfaction. Through our approach, we’ve uncovered a collective $290 million in annual gross margin for our clients while empowering them to enhance relationships with patients and caregivers.

Healthcare Integration

In partnering with highly acquisitive hospitals, health systems, and life sciences organizations, our post-M&A integration expertise generates greater, more rapid value from transactions by embedding sustainable integration capabilities that yield long-term strategic advantage. Our M&A Academy solution creates an immersive experience that ensures collective understanding around roles, responsibilities, processes, and governance following acquisition—so employees are onboarded with ease and hit the ground running.

Whether it’s managing growth and margin pressure during uncertain times, developing strategic collaborations to best serve customers, going deeper to truly understand member frustrations and experiences, or wrapping your arms around new technologies that can impact company performance – we get it and we can help.
Our healthcare team understands the challenges you face: increased margin pressures, mastering inventory and supply chain, and driving satisfaction, value, and outcomes. More importantly, we bring the blended expertise to help you design and activate the strategies needed to sustain resiliency in a value-based world.
You face unprecedented pressure to transform, compounded by an evolving regulatory environment, merger integration challenges, and heightened need to create value in a market being redefined by patient centricity. We’ll be your partner in helping you adapt and thrive amidst the change.
From honing in on the voice of the patient to understanding the impact of AI and robotics on drug discovery and development, we work hand-in-hand with the world’s leading biotechnology and pharmaceutical organizations to capitalize on these challenges.
As a steady-handed, results-driven partner with expertise from strategy through front-line delivery, we help healthcare IT organizations tackle product development, client access, and financial viability challenges to stand out in a noisy and crowded industry.

Latest Thinking

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                                    Our Leaders

Nancy Schultz

Vice President
Nancy has more than 28 years of management consulting experience. Her consulting experience includes large program and project management experience across many industries, including healthcare, retail, and hospitality.

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