Process and Business Analysis

Processes that turn big ideas into bigger gains

Process is the fragile, yet critical, link between strategy and value. Leadership changes, economic cycles, industry disrupters, and mergers and acquisitions all threaten to fracture that link.

North Highland provides your greatest reinforcement with current and future state mapping and an agile process improvement strategy that infuses fitness into your greatest competitive advantages. North Highland’s leaders are part inspired strategists, part resourceful activators, ready to optimize your resources against your greatest opportunities, from design through execution.

How We Can Help

Business Analysis

North Highland’s Business Analysis skills and capabilities help our clients make key decisions around how to recognize, formalize, and implement change. We combine our resource-based skills with analytic tools and data to consistently, creatively, and accurately drive sustainable results.

Process & Operations

We recognize that companies are under increasing pressure to optimize their operational performance and stay ahead of rising operational challenges, customer demands, and global competition. To address these operational pressures, our process and industry domain experts leverage their practical experience to identify operational objectives, existing gaps, and optimization opportunities. We carefully evaluate the operational impact of any changes to processes or operating model design to enable clients to achieve their operational goals with minimal disruption to current operations.

Robotic Process Automation

We offer a dynamic suite of technical AI and cognitive capabilities, services and expertise to assist our clients in cost effectively addressing their business process challenges and unlock the value in their existing platforms.  Our human-centered approach enables us to effectively match our capabilities to the needs of our clients and identifies critical elements that should be considered to improve the efficiency and speed of core business processes, such that our clients achieve scale and sustained value throughout their robotic process automation journey.

With a focus on building capacity, capability, and community, we deliver high-caliber business analysts – providing the training and coaching they need to be effective in your organization – to ensure enhanced performance and reliable delivery. The result? Better business outcomes and a more engaged, connected workforce.

The Case for Lean Incident Response

A number of technologies and tools propose technical improvements to incident response.  Yet without an organized, well-rehearsed procedure in place, the incident response process will miss expectations.  

Perspective

Improved Processes with Shared Services

North Highland launched a shared services center that successfully migrated 25 payrolls into one and improved the processes for a high-tech manufacturer.

Case Study

Banking Industry Leverages Lean Principles to Eliminate Waste

Not since the Great Depression have financial services firms had to do more with so much less. One solution lies in the Manufacturing industry’s proven Lean techniques.

White Paper

Financial Services Company Leads Industry with Streamlined Payment Processing for Healthcare

A major financial services company needed to quickly enhance and automate medical payment processing for its healthcare clients. Our deep healthcare expertise enabled the firm to accelerate, develop and launch an effective and profitable solution.

Case Study

                                    Our Leader

Jim Arnold

Managing Director and President Firm Leadership
Jim currently serves as Managing Director and President at North Highland. He has extensive experience in management consulting with specific areas of expertise include strategy and advisory, strategic planning, management consulting operations, process improvement, merchandising, assortment planning, budgeting and forecasting, store operations and product development.

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