Process and Business Analysis

Processes that turn big ideas into bigger gains

Process is the fragile, yet critical, link between strategy and value. Leadership changes, economic cycles, industry disrupters, and mergers and acquisitions all threaten to fracture that link.

North Highland provides your greatest reinforcement with current and future state mapping and an agile process improvement strategy that infuses fitness into your greatest competitive advantages. North Highland’s leaders are part inspired strategists, part resourceful activators, ready to optimize your resources against your greatest opportunities, from design through execution.

How We Can Help

Business Analysis

If you don’t know why you’re doing something, you shouldn’t be doing it. Our business analysis capabilities focus on developing internal business analysis skills, tools and content to consistently, creatively and accurately drive results now and in the future. Armed with those capabilities, our Managed Services offering helps organization’s make smarter investments in business and IT change, while building internal capacity through tried and true training methodologies.

Lean/Six Sigma

We apply Lean and Six Sigma processes to systematically reduce waste and defects, empower your people, focus on your customer and manage by evidence.


We help our clients identify key issues within their operations and prioritize both tactical and strategic improvements, all while continuing to meet quality and customer service requirements.

Scott Rainey

Scott Rainey


Scott Rainey is the Process and Business Analysis lead and a Client Executive for North Highland. He has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.


Troy Sands

Vice President

Troy has over 18 years of consulting and industry experience, specializing in strategic planning and execution, facilitation, process improvement, business operations, and project management. He has worked across many industries with a focus on hospitality, entertainment, energy, telecommunications, and publishing. Prior to joining North Highland, Troy was with Progress Energy where he led large electrical substation and transmission line projects. Troy also has consulting experience with Perficient, Aon Hewitt, and PricewaterhouseCoopers, where he led large scale software implementations for several Fortune 500 clients.