Deliverables Based IT Services (DBITS)

North Highland welcomes the opportunity to do business with all Texas state agencies. Should you have a need for our services, you may contact Brad Golson.

The value of any one SOW may not exceed $10 million including all extensions, renewals and change orders.

Please review the following process for executing a procurement from the DIR DBITS contract:

• In order to be awarded a Purchase Order hereunder, North Highland (Vendor) will respond, in writing, to a Statement of Work (SOW) for services as issued by Customers (State Agencies, Government Entity) consistent with the Terms and Conditions of this Contract.
• Vendor shall only respond to SOWs for Technology Categories which Vendor has been awarded in this Contract.
• Customer SOWs must be complete, signed by an authorized representative of Customer and must be in the form contained in Appendix C.
• Vendor understands that no work under any SOW issued by Customer shall commence until receipt of Purchase Order.
• Customers purchasing services under the DIR DBITS Contract shall negotiate pricing directly with the Vendor in accordance with the Customer's Statement of Work
• Customers may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITS Contract. Vendor shall perform its work in compliance with the DIR DBITS Contract and the agreed upon Statement of Work with Customer.

For a summary of the 13 services offered under DBITS, please follow Deliverables-Based IT Services.

Resulting Purchase Order must reference DIR Contract number DIR-CPO-6218.

Services Warranty and Return Policies

The Vendor and Order Fulfiller will follow the Vendor’s service warranty and return policies in effect at the time of the applicable transaction. The terms offered to Customers will be no more restrictive or costly than those provided to other similarly situated customers purchasing comparable services.

Read through the DIR Statement of Work Process.

Upon Customer request, Successful Respondent must provide a completed, current, accurate, Policy Driven Adoption for Accessibility (PDAA) Vendor Self-Assessment.

Reference: For more information on the DIR program, please visit the DIR Cooperative Contracts program website.