As the world starts a new chapter, companies are considering how to "pandemic-proof" processes—decisions that you should approach with a close eye on your customers and workforce. These operational changes may feel incremental and tactical when evaluated in isolation. Yet, as companies design future pandemic continuity plans and strive to keep pace with evolving regulation, these changes will set the foundation for future resilience—proving to be well worth the investment when evaluated on longer-term horizons. In this e-book, we highlight how operations leaders can rethink processes to mitigate risk and secure a more durable long-term future. From there, Rapid Innovation can help you apply these trends and pinpoint new opportunities specific to your business’s unique challenges and context.
Operations: Becoming Pandemic Proof
Nick VarneyMaster Practitioner, Rapid Innovation Lead
Nick is a Master Practitioner in North Highland’s Experience Design capability. He has over 12 years of experience leading customer experience transformation, service design, and marketing initiatives for clients across industries including retail and healthcare.
Heather BalkemaSenior Director, Rapid Innovation Lead
Heather is a Master Practitioner in North Highland’s Experience Design capability. She is a dynamic leader with the ability to motivate and inspire teams to deliver customer-centric programs that drive brand equity and sales. Heather has over 20 years of experience in marketing strategy, advertising, and experience design across a variety of leading consumer and B2B brands.
Michael BeldieVice President
Michael has nearly 20 years of consulting, industry and investment experience. His focus areas include business growth and innovation, strategic planning, business transformation and organizational excellence. Michael has overseen sales, delivery, and management of strategy engagements to Tier One clients across North America.