Each distribution center (DC) in your network is a unique place. Sure, the standard operating procedures are just that… standard. The warehouse management system probably looks and functions the same. The leadership structure, roles, and responsibilities are all most likely comparable across each DC. There may be some common operational challenges across buildings, such as space limitations or labor markets. Despite the commonalities, each building also has its fair share of unique challenges that stem from “how things are done around here.”
So, what makes each DC a unique place? Despite the heavy emphasis on standardized operational design and best practices, why do some buildings continuously outperform while others fall behind? The answer is a difficult one not only to master but also to measure. It relates to your company’s attitudes and beliefs as reflected in ways of working and behaviors. It’s your culture.