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- Change Management and Adoption
- Process and Operational Improvement
- Program and Tech Implementation
- System and Service Migration
- Ways of Working, Skill Building, and Coaching
- Workforce Productivity
- Capability Development
- Transformation Management
- Workforce and Org Optimization
![Beacon 2019: Thriving in a Climate of Continuous Transformation](/sites/default/files/styles/insight_detail_thumbnail_desktop/public/2019-11/GettyImages-739286941%20copy.jpg.webp?itok=0hVcyJ06)
![Becoming Cognitive in the Age of AI](/sites/default/files/styles/insight_detail_thumbnail_desktop/public/2019-11/GettyImages-869422876-Digital-Crop.jpg.webp?itok=gKxr-Tn0)
![Building Personal Retail Experiences for an Audience of One](/sites/default/files/styles/insight_detail_thumbnail_desktop/public/2019-11/Retail%20Experience%20Cover%20Image.jpg.webp?itok=r38NPukW)
![Experience Economics: Aligning Customer Experience Investment to Financial Value](/sites/default/files/styles/insight_detail_thumbnail_desktop/public/2019-11/GettyImages-993500724.jpg.webp?itok=SOfcm5PI)
![Optimizing Your Customer Experience-Focused Organization](/sites/default/files/styles/insight_detail_thumbnail_desktop/public/2019-12/NH_Web-b.jpg.webp?itok=iygw5bH3)