According to a recently conducted survey, over 65% of health and human service (HHS) leaders believe that flexible ways of working and operating are essential to successful change. When developing the ideal operating model, HHS leaders should consider four key elements to mobilize their strategy, drive outcomes from their customers, and adapt to changing conditions.
Meet the Author
Rick Zelznak
Vice President, Health and Human Services Lead
<p>Rick brings more than 25 years of experience in Public Sector Health & Human Service (HHS) policy, technology and financial management. Specific areas of expertise include complex program and project management, strategy development, stakeholder engagement and communications, vendor procurement and oversight and financial management. Rick leads the Public Sector Health and Human Services Practice area for North Highland. </p>
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