As a performance improvement strategy, managing your Operating Efficiency Ratio (OER) may prove to be the best path through this high compliance, low interest rate environment. OER is an excellent way to understand how your organization compares against peers; but perhaps the most compelling aspect of a focused initiative for OER improvements is its ability to provide valid insights into how to change your business for the better.
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Banking Industry Leverages Lean Thinking Principles to Eliminate Waste in Core Processes
Today's financial industry disruption and upheaval are the most significant since the Great Depression. Drastic cost reduction measures are one way to shore up the bottom line - but that can also mean major workforce reductions and delay of strategic initiatives that could lead to new sources of revenue. Today's firms must do more with less. This paper explores how the financial services industry can leverage, and benefit from, the same Lean techniques used by manufacturing firms for years.
Retirement Plan Providers Spotting Trends in Data Integration Mobility and Solutions Sourcing
Leaders of six major retirement plan providers joined North Highland for a candid talk about top industry trends. The conversation presents insights for any company challenged to react to advancements in technology, changes in customer expectations and the need for greater operational efficiency.
Become a Pioneer - How to Embrace the Apprenticeship Levy
The new Apprenticeship levy is coming on 1st May 2017 - is your organisation ready for it?
Putting Third-Party First
In the highly competitive financial services industry, third-party providers have emerged as the go-to source for organizations looking to do more with less: less distraction from core functions, less capital investment, less internal acquisition of specialized functions. Sixty-five percent of financial services firms now use third parties, and the majority plan on maintaining or increasing third-party involvement in the future.
Cashing In On The Hidden Value of Onboarding
Today, 60 percent of Americans feel banks fail to keep up with their needs. Another 57 percent believe traditional financial institutions will not exist as they do today within their lifetime.1 And millennials cite the world’s four leading banks among their 10 least loved brands.
Data Analytics for Retirement Plan Providers
As part of North Highland's Retirement Roundtable Series, industry leaders gathered to talk about how retirement plan providers use data analytics. By utilizing big data analytics and cybergraphics, we'll see changes in the way customers and products are segmented. With these new trends, we'll be able to better understand customer needs and empower them to make good decisions, and rebuild and strengthen their trust.