All Aboard: The U.K. Rail Travel Revolution

Ready to Transform?

MAKING CHANGE HAPPEN ACROSS U.K. RAILWAYS

U.K. railways are transforming. With the Great British Railways plan leading the way, a new era of rail travel is on the horizon, promising modernised passenger experiences, innovation in ticketing, and upskilling and reskilling of the workforce that will deliver on the vision to change for the better.  

North Highland’s solutions offer future-forward approaches to customer, workforce, and operational strategy, along with digital expertise to bring the transformation to life. We engage with transportation and rail travel organisations to plot the trends that will shape their future and then work together to enhance strategy, performance, passenger experiences, and people development. 

U.K. Rail Travel Revolution

Enhance passenger experience like never before

The gold standard in rail travel must be two things: ready to delight passengers with ease and personalisation, and flexible to meet changing travel expectations as they evolve.  We can help you regain passengers’ love and reliance on rail travel through modernised experiences like cashless ticketing and seamless connection points. The result? More revenue and better experiences, all powered by actionable insight. 

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Harness the skills of the future and inspire change

People power your ability to transform. We know how to train, motivate, and activate talent in the modern workplace—across all stages of the talent lifecycle. To exceed the rapid pace of change today, we employ intricate analytics to help organisations develop talent management strategies that are nimble, efficient, and capable of adapting to shorter and faster cycles of change. 

Our team puts people at the heart of every transformation. We’ll pave your way to an energised workforce, armed with the skills of the future and an unmatched dedication to service that ignites the flame of growth and performance in your organisation. 

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Drive success with digital transformation

Leading the digital transport revolution requires cutting-edge technology and seamless integration of data and enabling platforms. We tackle digital transformation in several ways. From modernising legacy systems and building cloud strategies to launching advanced analytics and governing data management, we help you build the organisation of tomorrow. Our solutions allow you to manage costs, improve efficiency, refine the passenger experience, and strengthen internal processes or consumer touchpoints. 

HOW WE HELP

Transformation Strategy & Design

We integrate design, system, and futures thinking to help you build for a future of continuous change. Focused on an whole-system view of customer, workforce, and operational considerations, we design transformation strategies to be adaptable, actionable and iterative, tying the earliest stages of strategy to the design, execution, and measurement needed to achieve intended value.

Digital Innovation & Data Integration

We design, build, and integrate technology and data solutions to create next-generation digital experiences. Our experts create end-to-end service management capabilities, ensure seamless workforce adoption, and enable organisations to value data as an asset.

Customer Experience Modernisation

From vision to realisation, we help you understand and integrate the ever-changing needs, motivations and value drivers of both passengers and freight customers, guiding your organisation through visioning, planning, designing and delivering meaningful experiences throughout the customer lifecycle.

Integrated Operating Models & Adaptive Organisational Structures

We build the necessary capabilities for growth, efficiency, and lasting change through operating models that seamlessly blend people, structure, processes, governance, technology and data. Building on this foundation, we drive strategy through organisational structure and design, operating process flows, and integrated roadmaps.

Culture & Ways of Working

We foster employee and stakeholder passion for your strategic vision and inspire new behaviours that bring the spirit of your transformation to life. Through proven behaviour models and capability-based approaches, we ensure values and skill sets support the organisation’s greatest potential.

PARTNER INSIGHTS

We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

OUR THINKING

Communications Infrastructure and the Future of Rail
Blogs

Communications Infrastructure and the Future of Rail

Blogs

Shaken, Not Stirred: The Smart Ticketing Revolution

Vision to Value, Realized
White papers

Vision to Value, Realized

Changemakers - the Transformation Delivery Edition
E-Books

Changemakers: The Transformation Delivery Edition

A Roadmap for Building the Perfect Roadmap
Blogs

A Roadmap for Building the Perfect Roadmap

The Key to Risk Management: An Adaptive, Resilient Digital Core
Blogs

The Key to Risk Management: An Adaptive, Resilient Digital Core

Transportation's Future Currency is Cashless
Blogs

Transportation’s Future Currency is Cashless

TNTJ1
Blogs

Shaping Digital Transformation from the Top Down

Winning at Reskilling
White papers

Winning at Reskilling

OUR WORK IN ACTION

Building a Digital Vision for Customer Experience
Case Studies

Building a Digital Vision for Customer Experience

Powering Experience at the Speed of Insight
Case Studies

Powering Experience at the Speed of Insight

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Case Studies

Digital Transformation Unites People, Process, and Technology

OUR EXPERTS

Ben Grinnell

Ben Grinnell FBCS

Managing Director

Ben is a Managing Director at North Highland. He has worked at the firm for 12 years, advising technology leaders on applying next-generation IT to transform the way organizations gain speed and agility. He is a recognized thought leader and driver in the DevOps movement, and an expert in applying DevOps to transform enterprise technology. He is also a fellow of the British computer society. 

Sue Saikia

Sue Saikia

Associate Vice President

Sue is an Associate Vice President at North Highland leading the UK Transport and Infrastructure Practice. Sue advises senior leaders across industry on enterprise wide change with a focus on people and cultural change. She is recognised by her clients for her strategic insight and ability to turn that into practical outcomes.

Alex Rattray

Alex Rattray

Principal, Customer Transformation & UK Rail Sector Lead

Alex is a Principal in North Highland’s Transport & Infrastructure practice with a focus on Transformation and customer experience. Leading North Highland’s UK Rail sector activities, Alex is passionate about driving innovation and customer focused change throughout the UK Rail sector.

Mark Len

Associate Vice President

Mark is an Associate Vice President at North Highland. He is one of the firm’s Transportation Subject Matter Experts working across the firm's global transportation clients to shape and deliver transformation programmes.

Nick Varney

Nick Varney

Associate Vice President

Nick is an Associate Vice President at North Highland leading Customer Strategy. Nick has a background in CX design and innovation and has led work at Rail Delivery Group to understand the future trends of rail retail, at DfT building the customer strategy for ticketing ahead of the Williams-Shapps report and most recently with Network Rail to communicate the impacts of key infrastructure changes to end users.