Talking Transformation with Colm Lacy of British Airways

British Airways Chief Commercial Officer Colm Lacy shares the five pillars they’re focusing on as part of their biggest transformation program yet, and what they’ll be doing to keep pace with evolving customer expectations—including the role of AI. Watch this video from our Talking Transformation Series to discover the insights in full. 

Colm Lacy Video Interview

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Interview Featuring

Colm Lacy

Colm Lacy

British Airways
Chief Commercial Officer
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