Experience Design
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Experience Design

Intentional design that inspires, enables and drives business value.

It senses, anticipates and solves for human needs in simple, uncomplicated ways and fosters deep, authentic connections between brands and the employees, customers and communities who surround them. Through our experience design capability, we apply design thinking to plan, make, and execute experiences across the entire experience chain. We use insight, foresight, strategy, design, and development to transform businesses to more people-centered, purpose-driven organizations.

How We Can Help

Futures

Our futurists look at what lies ahead to create possible scenarios for change. Through organizational futures, provocative POVs and artifacts, and UX/CX/EX visioning, we inspire clients to imagine long-term possibilities for experiences to better inform present day strategy.

Insights & Research

We empower organizations to make informed decisions through a deep understanding of the people they serve. Our team brings a people-centered approach to solution design through behavioral archetypes, NPS and customer satisfaction metrics, customer environment maps, and voice of customer/employee.

Design

We create human experiences using a holistic design thinking approach. We specialize in service design and strategy, customer and employee experience design, brand strategy, digital products and services, interaction and visual design. 

We've Earned Our Stripes

Latest Thinking

Employee Empowerment in the Great Reset
Infographic

Employee Empowerment in the Great Reset: The Broken Agreements

Employee Empowerment in the Great Reset
White papers

Employee Empowerment in the Great Reset

The New World of Work: A Broader Perspective (Part Three)
Blogs

The New World of Work: A Broader Perspective (Part Three)

The New World of Work: Forging Connections (Part Two)
Blogs

The New World of Work: Forging Connections (Part Two)

The New World of Work: The Employee Burnout Crisis (Part One)
Blogs

The New World of Work: The Employee Burnout Crisis (Part One)

Dave Trettin

Associate Vice President

Dave is an Associate Vice President at North Highland with over 17 years of CX strategy expertise. His expansive background spanning product development, operations, and marketing helps our clients create strategic growth initiatives based on a people-centered design methodology.

So many more insights to explore.

We're always thinking of ways to use today's opportunities to transform the future of work. Browse through our collection of blogs, white papers, videos, and more. 

Let's Talk

Case Study