Harnessing the Power of Experience Design

Have a business challenge?

Intentional design that inspires, enables and drives business value.

It senses, anticipates and solves for human needs in simple, uncomplicated ways and fosters deep, authentic connections between brands and the employees, customers and communities who surround them. Through our experience design capability, we apply design thinking to plan, make, and execute experiences across the entire experience chain. We use insight, foresight, strategy, design, and development to transform businesses to more people-centered, purpose-driven organizations.

How We Can Help


Our futurists look at what lies ahead to create possible scenarios for change. Through organizational futures, provocative POVs and artifacts, and UX/CX/EX visioning, we inspire clients to imagine long-term possibilities for experiences to better inform present day strategy.

Insights & Research

We empower organizations to make informed decisions through a deep understanding of the people they serve. Our team brings a people-centered approach to solution design through behavioral archetypes, NPS and customer satisfaction metrics, customer environment maps, and voice of customer/employee.


We create human experiences using a holistic design thinking approach. We specialize in service design and strategy, customer and employee experience design, brand strategy, digital products and services, interaction and visual design. 

We've Earned Our Stripes

Latest Thinking

North Highland’s Amy Turnquist Highlights the Importance of Empathy, Emotion in Creating Experiences in Life Sciences

North Highland’s Amy Turnquist Highlights the Importance of Empathy,…

Changemakers: The Experience Edition

Changemakers: The Experience Edition

Power to the Patient: Six Opportunities in Consumer-Driven Healthcare

Power to the Patient: Six Opportunities in Consumer-Driven Healthcare

Beacon 2021: Transportation

Beacon 2021: Transportation

Employee Empowerment in the Great Reset

Employee Empowerment in the Great Reset: The Broken Agreements

Dave Trettin

Associate Vice President

Dave is an Associate Vice President at North Highland with over 17 years of CX strategy expertise. His expansive background spanning product development, operations, and marketing helps our clients create strategic growth initiatives based on a people-centered design methodology.

Let's Talk