Managing Director, Operational Transformation Lead
Navid has 20 years of experience designing and embedding new business, operational, and organizational models. With an extensive transformation background, Navid specializes in helping clients grow and become more sustainable by optimizing their focus on customer interactions, developing resilient leaders, and creating alignment between strategic objectives and outcomes.
Kiely is an Associate Vice President at North Highland and leads the firm's Workforce Strategy practice. She brings expertise in talent and organizational development, including over 20 years of experience in people-centered transformation. Kiely is a graduate of the University of North Carolina at Chapel Hill, with a Bachelor of Arts in Communication. She also earned a Master of Business Administration from UNC’s Kenan-Flagler Business School and a doctorate degree in Communication Studies.
Rob has over 20 years of customer strategy and customer-driven transformation expertise. He has led hundreds of successful customer and employee-centered engagements for B2B and B2C clients across industries. Rob specializes in helping our clients expand their market presence via experience-based differentiation.