RI
Have a business challenge?
I2

Shape your game plan for the foreseeable future.

We're all struggling to make sense of the changing world. As a business leader, you need to know what's coming. More importantly, you need a game plan to tackle what's ahead. North Highland's Rapid InnovationSM approach is an accelerated, 10-day sprint that helps you uncover signals of change, innovation opportunities grounded in levels of feasibility, rapid business cases, and fast-track implementation recommendations.

I3

Pioneer what’s next.

When you only have so much cash, capacity, and time in a day, our approach can help you best ensure you’re maximizing value and reducing tensions across customer, workforce, and operational interests. The uncertainty of the near-term future calls for an approach that allows you to adapt as you learn more each day. Applying the core tenets of design thinking, Rapid Innovation helps you reimagine possibilities and alternatives—grounding those options in a view of what is desirable, feasible, and viable for your organization.

How we help

Discover

Understand drivers of change and identify opportunities.

In the first phase of our approach, we help you map change signals to your business to understand how your products, services, and capabilities relate to internal and external challenges. In this stage, our team helps you design prospective future scenarios, followed by ideation around potential opportunities to address those scenarios.

Define

Ideate on multiple solution possibilities and define value propositions for each.

In phase two, we then align the appropriate KPIs to your identified opportunities and work with you to brainstorm ideas for new concepts or ways to repackage existing services in your business. This process culminates in rapid business cases and a roadmap for moving into prototyping and development.

Design Thinking

Apply a living construct that evolves with your organization.

Rapid Innovation is powered by design thinking principles. When evaluating anticipatory trends and weak signals in the market, a design thinking-based approach helps you to plan for the things you don't know. It enables you to shape a transformation strategy, place bets, and lay the structural foundation for execution by deploying a process of divergent and convergent thinking.

Our Thinking

Interim Imperatives: Pioneering the Foreseeable Future
E-Books

Interim Imperatives: Pioneering the Foreseeable Future

Rapid Innovation: Crafting a Design-Led Strategy
E-Books

Rapid Innovation: Crafting a Design-Led Strategy

Customers: A New Standard for Differentiation
E-Books

Customers: A New Standard for Differentiation

Workforce: Reimagining the World of Work
E-Books

Workforce: Reimagining the World of Work

Operations: Becoming Pandemic Proof
E-Books

Operations: Becoming Pandemic Proof

The New World of Work: The Employee Burnout Crisis (Part One)
Blogs

The New World of Work: The Employee Burnout Crisis (Part One)

The New World of Work: Forging Connections (Part Two)
Blogs

The New World of Work: Forging Connections (Part Two)

The New World of Work: A Broader Perspective (Part Three)
Blogs

The New World of Work: A Broader Perspective (Part Three)

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Story

Creating a Positive in a Post-Crisis-World: The Role of Connectivity…

Heather Balkema

Senior Director, Rapid Innovation Lead

Heather is a Master Practitioner in North Highland’s Experience Design capability. She is a dynamic leader with the ability to motivate and inspire teams to deliver customer-centric programs that drive brand equity and sales. Heather has over 20 years of experience in marketing strategy, advertising, and experience design across a variety of leading consumer and B2B brands.

John Cornwell

Principal

John is a Principal in North Highland’s Strategy practice. He has 20 years of experience designing and operationalizing growth strategies. Specific areas of his expertise include strategic planning, advising and coaching executive teams, product and market diversification, go-to-market planning, partnering strategies, new business models, service and technology licensing, and mobile initiatives.

Let's Talk

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