How we help
Interim Imperatives: Pioneering the Foreseeable Future
Rapid Innovation: Crafting a Design-Led Strategy
Customers: A New Standard for Differentiation
Workforce: Reimagining the World of Work
Operations: Becoming Pandemic Proof
The New World of Work: The Employee Burnout Crisis (Part One)
The New World of Work: Forging Connections (Part Two)
The New World of Work: A Broader Perspective (Part Three)
Creating a Positive in a Post-Crisis-World: The Role of Connectivity…
Heather BalkemaSenior Director, Rapid Innovation Lead
Heather is a Master Practitioner in North Highland’s Experience Design capability. She is a dynamic leader with the ability to motivate and inspire teams to deliver customer-centric programs that drive brand equity and sales. Heather has over 20 years of experience in marketing strategy, advertising, and experience design across a variety of leading consumer and B2B brands.
John is a Principal in North Highland’s Strategy practice. He has 20 years of experience designing and operationalizing growth strategies. Specific areas of his expertise include strategic planning, advising and coaching executive teams, product and market diversification, go-to-market planning, partnering strategies, new business models, service and technology licensing, and mobile initiatives.